Pro Tools 8.01 crashing issues

[protoolsuserman]

Hey guys

Wondering if anyone else is having these issues with PT LE 8.01

I'm getting so fed up! I really want to throw this bloody machine and the software out of the window!

When I process a stereo audio track with the x form algorithm pro tools crashes!

I get the following error message:

Problem Details

Process: Pro Tools LE [154]
Path: /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/MacOS/Pro Tools LE
Identifier: com.digidesign.ProToolsLE
Version: 8.0.1 (8.0.1f510)
Code Type: X86 (Native)
Parent Process: launchd [79]

Interval Since Last Report: 531113 sec
Crashes Since Last Report: 24
Per-App Interval Since Last Report: 294889 sec
Per-App Crashes Since Last Report: 13

Date/Time: 2009-11-01 20:42:51.803 +0000
OS Version: Mac OS X 10.5.7 (9J61)
Report Version: 6
Anonymous UUID: DDDB645C-2862-45C7-9B8F-AC06F3FAA89F

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000784a7a34
Crashed Thread: 67

Thread 0:
0 libSystem.B.dylib 0x9569c286 mach_msg_trap + 10
1 libSystem.B.dylib 0x956a3a7c mach_msg + 72
2 com.apple.CoreFoundation 0x95d5504e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x95d55c78 CFRunLoopRunInMode + 88
4 com.apple.HIToolbox 0x964a328c RunCurrentEventLoopInMode + 283
5 com.apple.HIToolbox 0x964a30a5 ReceiveNextEventCommon + 374
6 com.apple.HIToolbox 0x96501b36 _AcquireNextEvent + 58
7 com.apple.HIToolbox 0x96500293 RunApplicationEventLoop + 207
8 com.digidesign.framework.DFW 0x0094e585 DFW_EventLoop::RunApplicationEventLoop() + 11
9 com.digidesign.framework.DFW 0x008ebfdd TApplication::Run() + 45
10 ...gidesign.framework.ProTools 0x028e355d LaunchProTools + 2271
11 com.digidesign.ProToolsLE 0x00007e92 0x1000 + 28306
12 com.digidesign.ProToolsLE 0x000026d2 0x1000 + 5842
13 com.digidesign.ProToolsLE 0x000025f9 0x1000 + 5625

Thread 1:
0 libSystem.B.dylib 0x956a346e __semwait_signal + 10
1 libSystem.B.dylib 0x956cddcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x9583845c pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x9584ad8e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x956cd155 _pthread_start + 321
5 libSystem.B.dylib 0x956cd012 thread_start + 34

Thread 2:
0 libSystem.B.dylib 0x956a346e __semwait_signal + 10
1 libSystem.B.dylib 0x956cddcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x9583845c pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x9584ad8e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x956cd155 _pthread_start + 321
5 libSystem.B.dylib 0x956cd012 thread_start + 34

Thread 3:
0 libSystem.B.dylib 0x956a346e __semwait_signal + 10
1 libSystem.B.dylib 0x956cddcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x9583845c pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x9584ad8e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x956cd155 _pthread_start + 321
5 libSystem.B.dylib 0x956cd012 thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x956a346e __semwait_signal + 10
1 libSystem.B.dylib 0x956cddcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x9583845c pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x9584ad8e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x956cd155 _pthread_start + 321
5 libSystem.B.dylib 0x956cd012 thread_start + 34

Thread 5:
0 libSystem.B.dylib 0x956a346e __semwait_signal + 10
1 libSystem.B.dylib 0x956cddcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x9583845c pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x9584ad8e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x956cd155 _pthread_start + 321
5 libSystem.B.dylib 0x956cd012 thread_start + 34

Thread 6:
0 libSystem.B.dylib 0x956a346e __semwait_signal + 10
1 libSystem.B.dylib 0x956cddcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x9583845c pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x9584ad8e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x956cd155 _pthread_start + 321
5 libSystem.B.dylib 0x956cd012 thread_start + 34

Thread 7:
0 libSystem.B.dylib 0x956a346e __semwait_signal + 10
1 libSystem.B.dylib 0x956cddcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x9583845c pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x9584ad8e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x956cd155 _pthread_start + 321
5 libSystem.B.dylib 0x956cd012 thread_start + 34

Thread 8:
0 libSystem.B.dylib 0x9569c286 mach_msg_trap + 10
1 libSystem.B.dylib 0x956a3a7c mach_msg + 72
2 com.apple.CoreFoundation 0x95d5504e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x95d55cd4 CFRunLoopRun + 84
4 com.digidesign.framework.DAE 0x03fdf7c7 FicGetDAEFolderFSSpec + 855
5 libSystem.B.dylib 0x956cd155 _pthread_start + 321
6 libSystem.B.dylib 0x956cd012 thread_start + 34

(I took the other threads out because it takes up too much room)

System Config

Model: MacPro3,1, BootROM MP31.006C.B05, 8 processors, Quad-Core Intel Xeon, 2.8 GHz, 4 GB
Graphics: kHW_ATIrv630Item, ATI Radeon HD 2600, spdisplays_pcie_device, 256 MB
Memory Module: global_name
Bluetooth: Version 2.1.6f8, 2 service, 0 devices, 1 incoming serial ports
PCI Card: ATI Radeon HD 2600, display, Slot-1
PCI Card: pci-bridge, sppci_pci2pcibridge, Slot-2
PCI Card: pci104c,8235, sppci_ieee1394openhci, Slot-2@2,0,0
Serial ATA Device: WDC WD5000AAKS-40YGA1, 465.76 GB
Serial ATA Device: ST3320620AS, 298.09 GB
Serial ATA Device: ST31500341AS, 1.36 TB
Parallel ATA Device: OPTIARC DVD RW AD-7170A
USB Device: hub_device, (null) mA
USB Device: nanoPAD, (null) mA
USB Device: Keyboard Hub, (null) mA
USB Device: Apple Optical USB Mouse, (null) mA
USB Device: Apple Keyboard, (null) mA
USB Device: Bluetooth USB Host Controller, (null) mA
USB Device: Command8, (null) mA
FireWire Device: Liquid Mix, Focusrite Audio Engineering Ltd (design by Sintefex Audio Lda), 400mbit_speed
FireWire Device: built-in_hub, unknown_value, unknown_speed
FireWire Device: 003Rack, Digidesign, 400mbit_speed


This is not it lol

The other issue I am having is when I am playing sessions and this occurs randomly, PT will give me an error message saying that "Pro Tools is critically low on memory" and shuts down

Here is the error report generated from this issue which just occured a few minutes ago:


Problem Details

Process: Pro Tools LE [261]
Path: /Applications/Digidesign/Pro Tools/Pro Tools LE.app/Contents/MacOS/Pro Tools LE
Identifier: com.digidesign.ProToolsLE
Version: 8.0.1 (8.0.1f510)
Code Type: X86 (Native)
Parent Process: launchd [81]

Interval Since Last Report: 34654 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 31441 sec
Per-App Crashes Since Last Report: 1

Date/Time: 2009-11-05 00:00:31.476 +0000
OS Version: Mac OS X 10.5.7 (9J61)
Report Version: 6
Anonymous UUID: DDDB645C-2862-45C7-9B8F-AC06F3FAA89F

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 94

Thread 0:
0 libSystem.B.dylib 0x9569c286 mach_msg_trap + 10
1 libSystem.B.dylib 0x956a3a7c mach_msg + 72
2 com.apple.CoreFoundation 0x95d5504e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x95d55c78 CFRunLoopRunInMode + 88
4 com.apple.HIToolbox 0x964a328c RunCurrentEventLoopInMode + 283
5 com.apple.HIToolbox 0x96556907 GetNextEventMatchingMask + 447
6 com.apple.HIToolbox 0x9655660e WNEInternal + 151
7 com.apple.HIToolbox 0x9655656d WaitNextEvent + 54
8 com.apple.HIToolbox 0x965552a9 ModalDialog + 883
9 com.apple.HIToolbox 0x9658b87e RunStandardAlert + 776
10 com.digidesign.framework.DFW 0x00962cdd DFW_Alert::IsAlertPosed() + 4639
11 com.digidesign.framework.DFW 0x00962f6d DFW_Alert::Error(std::basic_string<char, std::char_traits<char>, std::allocator<char> > const&) + 77
12 ...gidesign.framework.ProTools 0x023c6551 Cmn_TypedException<L10N_ExceptionData>::Cmn_TypedE xception(Cmn_TypedExceptionCode<L10N_ExceptionData > const&, L10N_ExceptionData const&, Cmn_StackDump*) + 2554843
13 ...gidesign.framework.ProTools 0x023d31f0 Cmn_TypedException<L10N_ExceptionData>::Cmn_TypedE xception(Cmn_TypedExceptionCode<L10N_ExceptionData > const&, L10N_ExceptionData const&, Cmn_StackDump*) + 2607226
14 com.digidesign.framework.DFW 0x00908033 TEventHandler::HandleIdle(IdlePhase) + 135
15 com.digidesign.framework.DFW 0x008ee922 TApplication::Idle(IdlePhase) + 166
16 com.digidesign.framework.DFW 0x008ebd25 TApplication::PostEventListWakeupToOSEventQueue(TE vent*, long) + 259
17 com.digidesign.framework.DFW 0x0095bd3d DFW_Timers::LockedCallbackTimerProc:perator()(vo id*) + 55
18 com.digidesign.framework.DFW 0x00959ef6 DFW_Timers::CallbackTimerManager::MasterCallback(v oid*) + 72
19 com.digidesign.framework.DFW 0x00958b4d bool DFW_Event2MacOSEvent::SetDFWProperty<unsigned long, 1802334052l, 1819242087l, DFW_KeyModifiersProxy, 1096900971l>(OpaqueEventRef const*, DFW_EventRef) + 2455
20 com.digidesign.framework.DFW 0x0096f64f TC::Open() + 17935
21 com.apple.CoreFoundation 0x95d55ac5 CFRunLoopRunSpecific + 4469
22 com.apple.CoreFoundation 0x95d55c78 CFRunLoopRunInMode + 88
23 com.apple.HIToolbox 0x964a328c RunCurrentEventLoopInMode + 283
24 com.apple.HIToolbox 0x964a30a5 ReceiveNextEventCommon + 374
25 com.apple.HIToolbox 0x96501b36 _AcquireNextEvent + 58
26 com.apple.HIToolbox 0x96500293 RunApplicationEventLoop + 207
27 com.digidesign.framework.DFW 0x0094e585 DFW_EventLoop::RunApplicationEventLoop() + 11
28 com.digidesign.framework.DFW 0x008ebfdd TApplication::Run() + 45
29 ...gidesign.framework.ProTools 0x028e355d LaunchProTools + 2271
30 com.digidesign.ProToolsLE 0x00007e92 0x1000 + 28306
31 com.digidesign.ProToolsLE 0x000026d2 0x1000 + 5842
32 com.digidesign.ProToolsLE 0x000025f9 0x1000 + 5625

Thread 1:
0 libSystem.B.dylib 0x956a346e __semwait_signal + 10
1 libSystem.B.dylib 0x956cddcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x9583845c pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x9584ad8e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x956cd155 _pthread_start + 321
5 libSystem.B.dylib 0x956cd012 thread_start + 34

Thread 2:
0 libSystem.B.dylib 0x956a346e __semwait_signal + 10
1 libSystem.B.dylib 0x956cddcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x9583845c pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x9584ad8e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x956cd155 _pthread_start + 321
5 libSystem.B.dylib 0x956cd012 thread_start + 34

Thread 3:
0 libSystem.B.dylib 0x956a346e __semwait_signal + 10
1 libSystem.B.dylib 0x956cddcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x9583845c pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x9584ad8e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x956cd155 _pthread_start + 321
5 libSystem.B.dylib 0x956cd012 thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x956a346e __semwait_signal + 10
1 libSystem.B.dylib 0x956cddcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x9583845c pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x9584ad8e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x956cd155 _pthread_start + 321
5 libSystem.B.dylib 0x956cd012 thread_start + 34

Thread 5:
0 libSystem.B.dylib 0x956a346e __semwait_signal + 10
1 libSystem.B.dylib 0x956cddcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x9583845c pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x9584ad8e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x956cd155 _pthread_start + 321
5 libSystem.B.dylib 0x956cd012 thread_start + 34

Thread 6:
0 libSystem.B.dylib 0x956a346e __semwait_signal + 10
1 libSystem.B.dylib 0x956cddcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x9583845c pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x9584ad8e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x956cd155 _pthread_start + 321
5 libSystem.B.dylib 0x956cd012 thread_start + 34

Thread 7:
0 libSystem.B.dylib 0x956a346e __semwait_signal + 10
1 libSystem.B.dylib 0x956cddcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x9583845c pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x9584ad8e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x956cd155 _pthread_start + 321
5 libSystem.B.dylib 0x956cd012 thread_start + 34

Thread 8:
0 libSystem.B.dylib 0x9569c286 mach_msg_trap + 10
1 libSystem.B.dylib 0x956a3a7c mach_msg + 72
2 com.apple.CoreFoundation 0x95d5504e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x95d55cd4 CFRunLoopRun + 84
4 com.digidesign.framework.DAE 0x03fdf7c7 FicGetDAEFolderFSSpec + 855
5 libSystem.B.dylib 0x956cd155 _pthread_start + 321
6 libSystem.B.dylib 0x956cd012 thread_start + 34

(I took the other threads out to save space)


Is this a ram issue?

If so, should I upgrade my ram to more? I thought pro tools could only read 4 gig of ram max?

I hope it's not something more serious that's wrong with the machine.

Many thanks

Rob

[Shanegrla]

I'm having the same problem with the "Critically low on memory" message myself. I'm currently trying to troubleshoot it. I was thinking it might have been a plugin problem, since I had a couple outdated plugs. But after removing those, the problem kept happening. Now I'm working on getting rid of the rest of my plugs (a few at a time) and seeing if it keeps happening.

So far it is. I'm pretty much down to just my AIR plugs left in the plugins folder, and I can't imagine those are the problem, since they pretty much came with the program.

So now I'm leaning in another direction myself, like a RAM problem? (Or, more scary, my hard drive?) I've had all this hardware for about 2 years now. It shouldn't go bad that quickly, should it?

[protoolsuserman]

You're right, it shouldn't go wrong that quickly.

It does sound ram or hdd related, but Digiech support are trying to help me with this issue as well.

As soon as I get to the bottom of this problem, i'll let you know what the solution (if there is one) was to the issue I am facing.

Please do let me know if you come across a solution, would be intersting to see what you have found out.

Rob

[Shanegrla]

Yes, please keep me posted as to what you find out. As of now, I've completely removed all of my plugs, and I am still having the problem. I've done all the trashing prefs/databases, etc. already. I will try the repairing permissions next, although I don't know if that'll make any difference, as I haven't installed any new programs lately.

Just FYI, this seems to be happening usually when I'm recording. I'm in the middle of this project where I'm converting a bunch of my old cassettes to digital, so each recording pass is like 3-5 minutes a shot, and it's a tremendous waste of time to get towards the end of a song and have it crash right before the song is over and you don't have a chance to save it. I'm able to get about maybe 3 songs in and then it'll crash almost like clockwork on the 4th. Very inconvenient.