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  #1  
Old 12-17-2019, 06:20 PM
reflekshun reflekshun is offline
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Default Artist Mix Laggy / Stuttery with PT & Logic Pro X?

Using my Euphonix Artist Mix (Same as avid artist mix i believe) with Pro Tools and Logic X, I've found it quite laggy and stuttery (stops responding for a bit then catches up etc). The stuttering might be only half a second long, but it does make automation recording quite janky to use.

I made a quick video to demonstrate how it looks in both PT and Logic:
https://youtu.be/K5p5t3DDekc

I haven't seen many people reporting this online, and was wondering if I am doing something wrong from my side?

I am using the latest versions of Pro Tools, Logic X, Euphonic Drivers and Firmware, as of today. macOS Mojave 10.14.6. Direct ethernet connection from controller to iMac Pro.

Appreciate any feedback from anyone with experiences!

Last edited by reflekshun; 12-17-2019 at 06:32 PM.
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Old 12-17-2019, 07:47 PM
robertg robertg is offline
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Default Re: Artist Mix Laggy / Stuttery with PT & Logic Pro X?

I had something like that with my ipad. It was a wi-fi/packet loss issue. If that computer is on wi-fi, I would troubleshoot there..
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Old 12-17-2019, 08:15 PM
reflekshun reflekshun is offline
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Default Re: Artist Mix Laggy / Stuttery with PT & Logic Pro X?

Quote:
Originally Posted by robertg View Post
I had something like that with my ipad. It was a wi-fi/packet loss issue. If that computer is on wi-fi, I would troubleshoot there..
Computer isn't on wi-fi, so I don't think it's that, thanks for the info though. Remember, I'm connecting this with a physical ethernet connection, not wi-fi.
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Old 12-18-2019, 01:46 AM
robertg robertg is offline
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Default Re: Artist Mix Laggy / Stuttery with PT & Logic Pro X?

Quote:
Originally Posted by reflekshun View Post
Computer isn't on wi-fi, so I don't think it's that, thanks for the info though. Remember, I'm connecting this with a physical ethernet connection, not wi-fi.
What you can do then if you have some technical knowledge is to determine the IP address of the surface from your DHCP server. Then open a continuous ping to it from the PC. Then start a test sessioln, if there are any packets dropped from the ping that correspond to the lag, it's a network issue. Power off or unplug every device and re-add them one by one until the culprit is found. It could also be the switch, cables or firewall, but that's where I would start.

The old MC mixes could probably use a firmware update if you haven't in a while, a new one came out recently
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Old 12-18-2019, 11:11 AM
reflekshun reflekshun is offline
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Default Re: Artist Mix Laggy / Stuttery with PT & Logic Pro X?

Thanks man, I'm going to work through these ideas, really appreciate the info!
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Old 12-18-2019, 11:53 AM
Frank Kruse Frank Kruse is offline
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Default Re: Artist Mix Laggy / Stuttery with PT & Logic Pro X?

My AVID Control does behave laggy at times. Started some time when the last or second last update came out. Especially the screen's hot keys sometimes take several seconds till they reflect what's going on in PT or vice versa when I press a hotkey.

F.
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Old 12-18-2019, 12:36 PM
reflekshun reflekshun is offline
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Default Re: Artist Mix Laggy / Stuttery with PT & Logic Pro X?

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Originally Posted by Frank Kruse View Post
My AVID Control does behave laggy at times. Started some time when the last or second last update came out. Especially the screen's hot keys sometimes take several seconds till they reflect what's going on in PT or vice versa when I press a hotkey.

F.
Hmm, that sucks that it is getting worse performance with software updates.

I wonder if this performance issue will be improved on the new Avid S1 Control Surface. I'm not holding my breath though.
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Old 12-18-2019, 01:51 PM
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EddieJones EddieJones is offline
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Default Re: Artist Mix Laggy / Stuttery with PT & Logic Pro X?

This is not to do with software. A quick and easy test would be to connect the surface using an Ethernet cable directly with nothing in between and see if that helps. Another thing to try is using the new installer select uninstall All and all prefs and then reinstall.
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Old 12-19-2019, 01:54 AM
Frank Kruse Frank Kruse is offline
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Default Re: Artist Mix Laggy / Stuttery with PT & Logic Pro X?

Thanks Eddie,

I'm already connected directly. On a dedicated port on my mac, nothing else on that network (fixed IPs as that has worked best for the last years). Just a mix and a control. It used to be fine in terms of speed for years it's been laggy for a couple of versions now. It's mainly the hotkeys on the control and how they update or send commands to PT.

I'll try to de/re-install and see if that makes a difference.

Thanks!

Frank.
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Old 12-19-2019, 02:05 AM
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EddieJones EddieJones is offline
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Default Re: Artist Mix Laggy / Stuttery with PT & Logic Pro X?

When you say control....is that Artist Control Surface or Avid Control App on iPad ? If the latter are both the Mix and the Control lagging ?
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