„AAE -9173 error“ - the biggest pro tools workflow killer over the last years

[Franklyn]

I think enough time has passed. we need a solution, NOW !

Over the last 3 years the AAE -9173 errors are part of the daily work of so many pro user how work with big plug in chains on aux and master busses.
(no matter what system or CPU)

I am a PT user since the late 90s and I always work with the latest hardware and software tools and I could always help myself to solve software problems over the years. but in 2016 I had my first Avid support ticket which goes over a year. there where different people at Avid who tried to solve my AAE-9173 errors. some of them told me that they could find a solution by adjusting my system prefs. some month later they told me that it depends on the CPU and the mac model. so I bought different macs over the last 3 years (MacBook Pro i7, iMac 4.0 i7, new mac pro 8 core). but at the end we had to recognize everything they told me and we have tried to adjust on my system was complete senseless and they agreed that my AAE-9173 errors are a KNOWN problem and the avid software team knows that problem.

big plug in chains on the master bus produces AAE -9173 errors. also when your CPU meter is less than 50%

you can freeze, commit or bounce tracks. but all these things don’t make it really better. because the center of the problem is that the AAE engine can not handle big plug in chains on AUX busses and especially on the master bus. and freezing on the master bus is not really an option :)

2015 we got Pro Tools 12, this year we got PT 2018 and now we got ProTools „Ultimate“. But in the last 3 years Avid has nothing changed in the AAE to solve the „master bus“ AAE -9173 error.


I have a simple solution idea for this problem:

Please give us an option in the playback engine for an "extra large audio playback buffer size" (4.096 / 8.192 or more samples for playback tracks) which allows the AAE to handle all those new 3rd party plug ins and big plug in chains on aux and master busses without interruption.

All of you who have these AAE -9173 errors please vote here on the protools idea scale:

https://protools.ideascale.com/a/dtd...ze/309189-3779

Thank you all !

I hope this 9173 nightmare ends soon.

Avid, please give us a sign !

Franklyn