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Old 11-12-2020, 04:47 PM
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Slideslinger Slideslinger is offline
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Default Melodyne Serial Number Error

Just installed the 2020.11 update and was very excited to try out the Melodyne audio to midi feature. When I pasted in the serial number I got this error message on the Celemony activation page:

"The format of the serial number you have entered is wrong. Please check it for errors."

I tried a couple of times, with no luck. Anyone else running into this error? If so, what's the fix?
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PT 2019.10 | Win 10 Pro V.1903
Intel NUC6i7KYK Skull Canyon
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Old 11-12-2020, 04:57 PM
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Default Re: Melodyne Serial Number Error

Tried to check but couldn't find an account based on your DUC email. Can you please start a support case using the Access The Support Center link in my.avid.com?
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Old 11-12-2020, 05:06 PM
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Default Re: Melodyne Serial Number Error

Thanks for the quick response Jeffro ! I just came back to delete my post because after closing my browser and giving it another shot, the activation worked. You know what they say: the 3rd times the charm.
Or...perhaps too many people are activating at the same time.
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PT 2019.10 | Win 10 Pro V.1903
Intel NUC6i7KYK Skull Canyon
Core i7-6770HQ @ 2560 MHz(x8) | 32GB DDR4 | Samsung Pro EVO M.2 SSD (x2)
Apollo Twin Duo USB, UAD Satellite Quad USB
www.screaminblues.com
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Old 11-12-2020, 05:14 PM
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Default Re: Melodyne Serial Number Error

Glad to hear it's working!
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Old 12-12-2021, 03:23 PM
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Default Re: Melodyne Serial Number Error

Just ran into this issue and it was driving me crazy. After a careful inspection of my serial number I had copied in from my Melodyne account, I realized that the copy and paste had somehow introduced a leading space that was throwing off the format.
I went to the first character in the serial number, hit backspace, and I was good to go.

Don't know if this is always the case for copy and paste from Melodyne, but worth a shot for anyone else who happens across this thread.
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