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Old 07-17-2019, 01:01 AM
techno_telemann techno_telemann is offline
Join Date: Jul 2019
Location: USA
Posts: 7
Default Pro Tools First error sound/popup on startup

Here is a video of the problem with sound. When I first installed and opened the application, I was asked to authorize the installation of some kind of helper tool. I then got a message saying that it couldn't be installed, but I forget the exact reason it gave and I'm unable to trigger that message again (even with a clean install). Now each time I open the application, I get a blank popup and two error sounds as shown in the video. Any ideas for solving this?
[Pro Tools 2019.6.0] iMac 5K (2019) / 3.6 GHz 8-core Intel i9 / 24 GB RAM / Radeon Pro 580X / macOS Mojave
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Old 07-22-2019, 07:46 AM
junkgear's Avatar
junkgear junkgear is offline
Join Date: Jan 2012
Location: USA
Posts: 1,191
Default Re: Pro Tools First error sound/popup on startup

Not sure what could have failed during the install. You can try holding the N key while PT boots. This will force the playback engine dialog to display and allow you to choose an audio interface.
Hopefully you can at least get that far.
Will K

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