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Old 09-13-2018, 05:35 PM
jwlitster jwlitster is offline
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Default Avid won't take my money

I've tried for two hours to try and purchase a student subscription of pro tools, or the regular version, or any version. But as soon as I sign in, get my product in the shopping cart, and click checkout, I'm redirected to a force.com error page. I've attached a screenshot. Is anyone else having trouble buying stuff from Avid today?

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  #2  
Old 09-13-2018, 10:13 PM
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jeffro jeffro is offline
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Default Re: Avid won't take my money

Sorry for the trouble. Haven't seen other reports like this. What browser are you using, and have you tried another?
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Old 09-14-2018, 09:24 AM
jwlitster jwlitster is offline
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Default Re: Avid won't take my money

Hi jeffro,

Yes I've tried Google Chrome and Safari on my mac, and I've tried Chrome and the Edge browser on Windows. No dice. Any ideas?
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Old 09-14-2018, 10:11 AM
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jeffro jeffro is offline
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Default Re: Avid won't take my money

Best to get the store team on this, please click the CHAT NOW/NEED HELP button on the right side of shop.avid.com to provide your info.
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