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  #1  
Old 09-29-2017, 08:16 AM
ugurmemis ugurmemis is offline
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Default Avid Complete Plug-in Bundle - License expired on a current Subscription

Hey there, I updated my Avid Pro Plugins subscription today but I am not able to see it updated in ilok therefore I am not able to use them. Problem is, a mix was going on and project needed to be stop just because of the delay. The project is kind of urgent and I really don't know what to do now. Do any of you guys have a suggestion?

Thank you
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  #2  
Old 09-29-2017, 09:30 AM
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jeffro jeffro is offline
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Default Re: Avid Complete Plug-in Bundle - Monthly subscription problem

Welcome to the community.

Please check your email for a case notice.
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  #3  
Old 09-30-2017, 11:36 AM
Sugarnutz Sugarnutz is offline
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Default Re: Avid Complete Plug-in Bundle - Monthly subscription problem

Tried to load mine in PT this morning, no go. CC has been billed, but iLok account says expired 9/25.
?????
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  #4  
Old 09-30-2017, 10:43 PM
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jeffro jeffro is offline
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Default Re: Avid Complete Plug-in Bundle - Monthly subscription problem

Quote:
Originally Posted by Sugarnutz View Post
Tried to load mine in PT this morning, no go. CC has been billed, but iLok account says expired 9/25.
?????
Replied via support case, so please check your email for a case notice.
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  #5  
Old 10-03-2017, 01:23 PM
Fernando Cubillos Fernando Cubillos is offline
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Join Date: Mar 2016
Location: Chile
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Default Re: Avid Complete Plug-in Bundle - Monthly subscription problem

Hi

Same problem here.
The subscription was auto renewed about 2 weeks ago, but the license is expired in my iLok account.

Fernando
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  #6  
Old 10-07-2017, 12:08 PM
CristianRamirez CristianRamirez is offline
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Join Date: Oct 2017
Location: Stockholm
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Default Re: Avid Complete Plug-in Bundle - Monthly subscription problem

Hi

My subscription hasn't been updated according to iLok license manager, but I have payed for a new month. What to do?

Thanks


Cristian
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  #7  
Old 10-08-2017, 10:20 PM
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jeffro jeffro is offline
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Default Re: Avid Complete Plug-in Bundle - Monthly subscription problem

Quote:
Originally Posted by Fernando Cubillos View Post
Hi

Same problem here.
The subscription was auto renewed about 2 weeks ago, but the license is expired in my iLok account.

Fernando
A new license was deposited for you last week but I couldn't find a support case based on your email address, so not sure how you were notified. Please activate that using iLok License Manager.
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  #8  
Old 10-08-2017, 10:29 PM
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jeffro jeffro is offline
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Default Re: Avid Complete Plug-in Bundle - Monthly subscription problem

Quote:
Originally Posted by CristianRamirez View Post
...My subscription hasn't been updated according to iLok license manager, but I have payed for a new month. What to do?...
Welcome to the community.

Redeposited your license and replied to your support case.
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  #9  
Old 10-09-2017, 09:38 AM
pasaacan pasaacan is offline
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Join Date: Oct 2017
Location: 283.St
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Default Avid Complete Bundle Issue

Hey there, I updated my Avid Pro Plugins subscription today but I am not able to see it updated in ilok therefore I am not able to use them. Problem is, a mix was going on and project needed to be stop just because of the delay. The project is kind of urgent and I really don't know what to do now. Do any of you guys have a suggestion?

Thank you
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  #10  
Old 10-09-2017, 12:04 PM
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jeffro jeffro is offline
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Location: SF Bay Area
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Default Re: Avid Complete Bundle Issue

Quote:
Originally Posted by pasaacan View Post
Hey there, I updated my Avid Pro Plugins subscription today but I am not able to see it updated in ilok therefore I am not able to use them. Problem is, a mix was going on and project needed to be stop just because of the delay. The project is kind of urgent and I really don't know what to do now. Do any of you guys have a suggestion?

Thank you
Welcome to the community.

Looking for your account(s) now... please check your email for a case response.
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