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#1
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I just spent 15 minutes on the iLok site and can't for the life of me find how to email them with a question! Trying to solve an iLok issue here so I downloaded and installed the latest version and it reset all my graphics settings
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HP z820 12 core, 64GB RAM, HD/Native, HD IOx2, PT11HD, UAD Quad, preamps from Vintech, Five Fish Audio, Miktek, Focusrite, Chameleon Labs, Warm Audio and Midas.............................. https://www.facebook.com/search/top/...0sound%20works The better I drink...the more I mix..... ![]() BTW, my name is Dave, but most people call me.........................Dave |
#2
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Open the ILM, login, click Show Details on the bottom right corner and you will see Support under Edit Account Info
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Dell XPS 8700. Intel Core i7-4770 CPU @ 3.40GHz. RAM: 16GB. Windows 10 Home x64. NVIDIA GeForce GTX 645. NI Komplete Audio 6. Pro Tools 2018 amagrasmusic.com |
#3
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HP z820 12 core, 64GB RAM, HD/Native, HD IOx2, PT11HD, UAD Quad, preamps from Vintech, Five Fish Audio, Miktek, Focusrite, Chameleon Labs, Warm Audio and Midas.............................. https://www.facebook.com/search/top/...0sound%20works The better I drink...the more I mix..... ![]() BTW, my name is Dave, but most people call me.........................Dave |
#4
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https://www.ilok.com/#!support Why do you wanna talk to Pace? They are the developers of ilok, not a customer platform so any questions regarding iloks are done via ilok.com. Sorry if I misunderstood but the title says "reach Pace" ![]() Best of Luck and let me know if you can't get ahold of them and I will talk to Avid on your behalf.
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Best Regards Christopher South Side Music Group WEBHOME SOUTHSIDEPUB #Nothing Breaks Like a Heart Eagles may soar, but weasels don't get sucked into jet engines |
#5
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Dell XPS 8700. Intel Core i7-4770 CPU @ 3.40GHz. RAM: 16GB. Windows 10 Home x64. NVIDIA GeForce GTX 645. NI Komplete Audio 6. Pro Tools 2018 amagrasmusic.com |
#6
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Followup: finally found where to start a support ticket. They do make it rather crazy and complicated. If they would simply put a "Start support Ticket" on the page where all the troubleshooting options are, it would be easy..................
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HP z820 12 core, 64GB RAM, HD/Native, HD IOx2, PT11HD, UAD Quad, preamps from Vintech, Five Fish Audio, Miktek, Focusrite, Chameleon Labs, Warm Audio and Midas.............................. https://www.facebook.com/search/top/...0sound%20works The better I drink...the more I mix..... ![]() BTW, my name is Dave, but most people call me.........................Dave Last edited by albee1952; 09-13-2018 at 11:24 AM. |
#7
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Agree regarding confusing website but I found after several tries that we needed to press one of them boxes related to the problem and thats where you get redirected further to support hehe ...
Great that you found that aswell. We only used that feature once (knocking on my brothers head) ![]() we had a few scary hours too trying to find where to go for support tickets. Let us know what happens please Dave.
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Best Regards Christopher South Side Music Group WEBHOME SOUTHSIDEPUB #Nothing Breaks Like a Heart Eagles may soar, but weasels don't get sucked into jet engines |
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