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  #1  
Old 09-12-2018, 02:24 PM
albee1952 albee1952 is offline
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Default How to reach Pace???
I just spent 15 minutes on the iLok site and can't for the life of me find how to email them with a question! Trying to solve an iLok issue here so I downloaded and installed the latest version and it reset all my graphics settings Its Windows 10 and now I have extra fat bars across the top of every window and can't figure out how to slim them back down. I think computers just hate me
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Old 09-12-2018, 02:53 PM
amagras amagras is online now
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Default Re: How to reach Pace???
Open the ILM, login, click Show Details on the bottom right corner and you will see Support under Edit Account Info
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Old 09-12-2018, 06:26 PM
albee1952 albee1952 is offline
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Default Re: How to reach Pace???
Quote:
Originally Posted by amagras View Post
Open the ILM, login, click Show Details on the bottom right corner and you will see Support under Edit Account Info
Aha! I was trying to connect just thru the website. Will give your suggestion a try tomorrow
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HP z820 12 core, 64GB RAM, HD/Native, HD IOx2, PT11HD, UAD Quad, preamps from Vintech, Five Fish Audio, Miktek, Focusrite, Chameleon Labs, Warm Audio and Midas..............................
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The better I drink...the more I mix.....

BTW, my name is Dave, but most people call me.........................Dave
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Old 09-12-2018, 06:49 PM
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Southsidemusic Southsidemusic is offline
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Default Re: How to reach Pace???
Quote:
Originally Posted by albee1952 View Post
Aha! I was trying to connect just thru the website. Will give your suggestion a try tomorrow
Just use the Support page at www.ilok.com found here
https://www.ilok.com/#!support

Why do you wanna talk to Pace? They are the developers of ilok, not a customer platform so any questions regarding iloks are done via ilok.com. Sorry if I misunderstood but the title says "reach Pace"

Best of Luck and let me know if you can't get ahold of them and I will talk to Avid on your behalf.
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  #5  
Old 09-12-2018, 06:54 PM
amagras amagras is online now
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Default Re: How to reach Pace???
Quote:
Originally Posted by Southsidemusic View Post
Just use the Support page at www.ilok.com found here
https://www.ilok.com/#!support

Why do you wanna talk to Pace? They are the developers of ilok, not a customer platform so any questions regarding iloks are done via ilok.com. Sorry if I misunderstood but the title says "reach Pace"

Best of Luck and let me know if you can't get ahold of them and I will talk to Avid on your behalf.
Thanks Christopher, that exactly the address you go after clicking on the ILM. It will ask to login before using the form.
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  #6  
Old 09-13-2018, 09:45 AM
albee1952 albee1952 is offline
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Default Re: How to reach Pace???
Quote:
Originally Posted by Southsidemusic View Post
Just use the Support page at www.ilok.com found here
https://www.ilok.com/#!support

Why do you wanna talk to Pace? They are the developers of ilok, not a customer platform so any questions regarding iloks are done via ilok.com. Sorry if I misunderstood but the title says "reach Pace"

Best of Luck and let me know if you can't get ahold of them and I will talk to Avid on your behalf.
This is where I already have been and can find no direct contact method(only FAQ's and such). I am having an issue with a single asset out of the 100's I own and am hoping they can help solve the mystery.

Followup: finally found where to start a support ticket. They do make it rather crazy and complicated. If they would simply put a "Start support Ticket" on the page where all the troubleshooting options are, it would be easy..................
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HP z820 12 core, 64GB RAM, HD/Native, HD IOx2, PT11HD, UAD Quad, preamps from Vintech, Five Fish Audio, Miktek, Focusrite, Chameleon Labs, Warm Audio and Midas..............................
https://www.facebook.com/search/top/...0sound%20works


The better I drink...the more I mix.....

BTW, my name is Dave, but most people call me.........................Dave
Last edited by albee1952; 09-13-2018 at 10:24 AM.
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  #7  
Old 09-13-2018, 10:59 AM
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Southsidemusic Southsidemusic is offline
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Default Re: How to reach Pace???
Agree regarding confusing website but I found after several tries that we needed to press one of them boxes related to the problem and thats where you get redirected further to support hehe ...

Great that you found that aswell. We only used that feature once (knocking on my brothers head)

we had a few scary hours too trying to find where to go for support tickets.

Let us know what happens please Dave.
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