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  #11  
Old 09-12-2019, 01:15 PM
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Default Re: New 2019 license, existing hardware. Need Digilink license!

Quote:
Originally Posted by tronnyjenkins View Post
I am an owner and original purchaser of an Avid HD Native card and an HD IO. I have been using PT10 HD but have recently decided to upgrade to PT 2019. Now I find out that I need this $300 Digilink license to use my HD Native card. However, from some research it seems that Avid will deposit a license for original owners of the hardware. Who do I contact to get this resolved?

Thank you.
I only see Pro Tools 10 in your iLok account. Perhaps you have Pro Tools HD 10 in another iLok account? Your Pro Tools 10 or Pro Tools Perpetual licenses won't run Pro Tools HD/Ultimate which is needed for your HD Native system.

The upgrade from Pro Tools HD 10 provides a license bundle that supports versions back to 10.0 and includes the DigiLink license. There's also currently a 20% discount on this upgrade.

Best to contact Avid CS directly to help since it seems that the Pro Tools license was not what you needed here.
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  #12  
Old 09-12-2019, 05:00 PM
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Default Re: New 2019 license, existing hardware. Need Digilink license!

But no sale for continuing (There were in the past. But why not at the same time)

The lowly get the crimp!

OP Should be included with Renewal of perpetual.
Please don't penalize for letting software age with the computer system.
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  #13  
Old 09-12-2019, 07:29 PM
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Default Re: New 2019 license, existing hardware. Need Digilink license!

Quote:
Thanks- do you have to pay to contact them?
No, but I already purchased the software.
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Last edited by NoiseRoom; 09-12-2019 at 07:35 PM. Reason: Forgote to include quote
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  #14  
Old 09-13-2019, 02:42 PM
tronnyjenkins tronnyjenkins is offline
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Default Re: New 2019 license, existing hardware. Need Digilink license!

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Originally Posted by Southsidemusic View Post
And hopefully you bought PT Ultimate outright and not the non HD version that that cost around 600 dollars as you wont be able to use any HDX or HD gear with the non Ultimate (HD) license which is a lot more money than the non HD version.
You can't use HD Native AT ALL with the "standard" Pro Tools perpetual, or just not without the Digilink License? Sounds like I may have to sell this license and buy the combo update, because I do have to keep 10HD. Geez.
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  #15  
Old 09-13-2019, 05:55 PM
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Default Re: New 2019 license, existing hardware. Need Digilink license!

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Originally Posted by tronnyjenkins View Post
You can't use HD Native AT ALL with the "standard" Pro Tools perpetual, or just not without the Digilink License? Sounds like I may have to sell this license and buy the combo update, because I do have to keep 10HD. Geez.
Thats right.

You need a HD license like PT10HD or 11HD/12HD oe PTUltimate.

The digilink license is not an ”instead of” HD licenses. So if you wanna run any Avid HD TDM/HD NATIVE or HDX and any pcie card HD Native or Thunderbolt HD Native Box and or HDX Cards, TDM Cards like HD Accel etc you need HD License. You sayyou have a PT10HD license, is that on an ilok1 or a iLok2?
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  #16  
Old 09-13-2019, 06:09 PM
tronnyjenkins tronnyjenkins is offline
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Default Re: New 2019 license, existing hardware. Need Digilink license!

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Originally Posted by Southsidemusic View Post
Thats right.

You need a HD license like PT10HD or 11HD/12HD oe PTUltimate.

The digilink license is not an ”instead of” HD licenses. So if you wanna run any Avid HD TDM/HD NATIVE or HDX and any pcie card HD Native or Thunderbolt HD Native Box and or HDX Cards, TDM Cards like HD Accel etc you need HD License. You sayyou have a PT10HD license, is that on an ilok1 or a iLok2?
Our PT10HD license is on an iLok 1 (green) and the new Pro Tools 2019 license came with an iLok 3.
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  #17  
Old 09-13-2019, 06:11 PM
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Default Re: New 2019 license, existing hardware. Need Digilink license!

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Originally Posted by tronnyjenkins View Post
Our PT10HD license is on an iLok 1 (green) and the new Pro Tools 2019 license came with an iLok 3.
Good, just wanted to make sure as PT11 non HD and PT11HD and above requires the ilok2 or ilok3 as they wont work with the old green ilok1 key shaped ilok.
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  #18  
Old 09-13-2019, 06:30 PM
tronnyjenkins tronnyjenkins is offline
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Default Re: New 2019 license, existing hardware. Need Digilink license!

Thanks.

Well, now I'm conflicted. This is becoming a MUCH larger investment than anticipated. Just sold my Control 24 for a couple of Slate Ravens and desk, but I really thought there would be no problem running the vanilla Pro Tools. Now the cost of Ultimate? Are there any quality alternative interface options? I only need 16 in 16 out.

Currently have the Native PCIe card and the HD IO 16x16.
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  #19  
Old 09-13-2019, 06:57 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: New 2019 license, existing hardware. Need Digilink license!

What computer? What connectivity?

Got Thunderbolt... then UAD Apollo 16 or Thunderbolt 3... then UAD Apollo x16.
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  #20  
Old 09-13-2019, 07:42 PM
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Default Re: New 2019 license, existing hardware. Need Digilink license!

Quote:
Originally Posted by tronnyjenkins View Post
Are there any quality alternative interface options? I only need 16 in 16 out.
Of course there are, for example Apogee Symphony MkII, but it seems you're on a budget which we do not know but easily throws nice quality interfaces out of the table.

Since you already have HDN and the interface, it would just be easiest to buy a proper license to run it.
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