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  #11  
Old 12-27-2020, 07:13 AM
maniston maniston is offline
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Join Date: May 2006
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Default Re: Subscription on hold because payment not successful

I have the same problem .
Have not been able to access pro tools for two days
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  #12  
Old 12-27-2020, 07:14 AM
maniston maniston is offline
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Default Re: Subscription on hold because payment not successful

Quote:
Originally Posted by jeffro View Post
Glad to hear that worked out - sorry for making you jump through extra hoops for this!
Please could you help with this . Is there a quick way to sort this out .
I am sitting on a live session !
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  #13  
Old 12-27-2020, 11:34 AM
JoelG's Avatar
JoelG JoelG is online now
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Default Re: Subscription on hold because payment not successful

It might be quickest to contact Avid support: https://www.avid.com/learn-and-support/contact-support The DUC is just a user forum.

As a temporary workaround, you could get a trial: https://my.avid.com/get/pro-tools-ultimate-trial to at least get you going until the license is sorted out.

Joel
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