Crash Error After Saving and Closing PT 2018

[TheEdster75]

So after every session when I go to save and close, about 10 seconds after Pro Tools has already closed, I'll get an error pop-up saying "Pro Tools quit unexpectedly."

However, all my changes saved. So I never end up losing anything. For now anyway. And it does this to me, every time I close Pro Tools. I even tried the PT Trasher app and it still does it to me.

My computer specs can all be seen in the 'About Me' section.

Hoping someone can tell me why this is happening, so it doesn't become a bigger problem later. Problem is, the error log is too long and I can't attach a word doc here.

What's the best way to share something like that with you guys?

[jeffro]

Didn't see a support case so started one for you. What specific version of PT?

[abomeerza]

me also

[jeffro]

Originally Posted by abomeerza

me also

Have you started a case (my.avid.com > Access the Support Center > Equipment > Create A Case) to provide your system info and logs to support?

[TheEdster75]

Originally Posted by jeffro

Have you started a case (my.avid.com > Access the Support Center > Equipment > Create A Case) to provide your system info and logs to support?

Hey Jeff, away for Xmas vacation until around the 27th. Saw your email about creating a crash log. I’ll look into that when I get back and get back to you.. thanks!!!

Edward


Sent from my iPhone using Tapatalk

[fsavell]

Originally Posted by TheEdster75

Hey Jeff, away for Xmas vacation until around the 27th. Saw your email about creating a crash log. I’ll look into that when I get back and get back to you.. thanks!!!

Edward


Sent from my iPhone using Tapatalk

Anyone get any answers on this? I'm seeing the same thing: close session, quit, crash. Happening on any session, so seems more of a general PT thing, than 3rd party plugs etc. Have trashed prefs, still happening.

Forrester

PT2018.12 HDX2 MacPro 5;1 48GB MacOSX10.13.2

[Darryl Ramm]

Originally Posted by fsavell

Anyone get any answers on this? I'm seeing the same thing: close session, quit, crash. Happening on any session, so seems more of a general PT thing, than 3rd party plugs etc. Have trashed prefs, still happening.

Forrester

PT2018.12 HDX2 MacPro 5;1 48GB MacOSX10.13.2

While you are waiting for an answer, why don't you try moving all .aaxplugin files out of the plugin directory, trash prefs and start Pro Tools and see if the problem happens then. This could be a plugin even if you are not using it in that session. You've already excluded a corrupt sessionS, so plugins are the next logical thing, that is is happening on multiple sessions does not prove it is not a plugin.

[aside]

Anyone have luck resolving this one?