PT 8LE BSOD on Windows 7

[Alidas]

I recently replaced my XP system with a more powerful computer hardware setup and Windows 7 Home. PT 8.0.5 LE worked fine on the XP system. All PR 8.0.X install attempts (12 so far) on the new system has crashed to blue screen. Any suggestions for resolving this is appreciated. The old XP system had a soundblaster card, but the new system is setup with Realtek HD on the motherboard. That could be the problem, but am looking for others' thought before spending the money on a new sound card. Thanks in advance for all responses.

Here is full Sandra overview:

SiSoftware Sandra

Model : GigaByte Z68X-UD3H-B3
Chassis : GigaByte Desktop
Mainboard : GigaByte Z68X-UD3H-B3
BIOS : Award (OEM) F9 09/01/2011
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Total Memory : 15.92GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (4C 8T 3.79GHz/3.8GHz Turbo, 3.8GHz IMC, 4x 256kB L2, 8MB L3)

Chipset
Memory Controller : Intel Core (Sandy Bridge) DRAM Controller 100MHz FSB, 2x 8GB DIMM DDR3 2x 800MHz (1.6GHz)

Memory Module(s)
Memory Module : Crucial BL51264BA160A16FH 4GB DIMM DDR3 PC3-12800U DDR3-1600 (10-10-10-28 5-37-12-6)
Memory Module : Crucial BL51264BA160A16FH 4GB DIMM DDR3 PC3-12800U DDR3-1600 (10-10-10-28 5-37-12-6)
Memory Module : Crucial BL51264BA160A16FH 4GB DIMM DDR3 PC3-12800U DDR3-1600 (10-10-10-28 5-37-12-6)
Memory Module : Crucial BL51264BA160A16FH 4GB DIMM DDR3 PC3-12800U DDR3-1600 (10-10-10-28 5-37-12-6)

Video System
Video Adapter : AMD Radeon HD 6800 Series (960 SM5.0 790MHz/775MHz, 1GB DDR5 4GHz 256-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : AMD Radeon HD 6800 Series (960SP 12C 790MHz/775MHz, 1GB DDR5 4GHz 256-bit)
Compute Shader Processor : AMD Radeon HD 6800 Series (960SP 790MHz/775MHz, 1GB DDR5 4GHz 256-bit)
Compute Shader Processor : Intel(R) HD Graphics Family (12SP 850MHz/1.35GHz, 64MB DDR3 1.6GHz 128-bit, Integrated Graphics)

Storage Devices
WDC WD10EALX-009BA0 (1TB, SATA600, 3.5", 7200rpm, 32MB Cache) : 932GB (F:)
Seagate ST31000524AS (1TB, SATA600, 3.5", 7200rpm) : 932GB (C:)
WDC WD5000KS-00MNB0 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 466GB (D:)
CreativeZEN X-Fi2 (66GB, USB2) : 61GB (H:)
CreativeZEN X-Fi2 SD (USB2) : N/A (G:)
TSSTcorp CDDVDW SH-222AL (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)

Logical Storage Devices
STORAGE (F:) : 932GB (NTFS) @ WDC WD10EALX-009BA0 (1TB, SATA600, 3.5", 7200rpm, 32MB Cache)
System Reserved : 314MB (NTFS)
New Volume (D:) : 466GB (NTFS) @ WDC WD5000KS-00MNB0 (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
Removable Drive (H:) : 61GB (FAT32) @ CreativeZEN X-Fi2 (66GB, USB2)
Hard Disk (C:) : 931GB (NTFS) @ Seagate ST31000524AS (1TB, SATA600, 3.5", 7200rpm)
Removable Drive (G:) : N/A @ CreativeZEN X-Fi2 SD (USB2)
Optical Drive (E:) : N/A @ TSSTcorp CDDVDW SH-222AL (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Giga-Byte Cougar Point LPC Controller
LPC Legacy Controller 1 : T2 87-28
Audio Device : Giga-Byte Cougar Point High Definition Audio Controller
Audio Device : ASUS Radeon 68xx HDMI Audio (NI Barts)
Serial Port(s) : 1
Disk Controller : Giga-Byte Cougar Point 6 port SATA AHCI Controller
Disk Controller : Giga-Byte 917Ah
USB Controller 1 : Giga-Byte Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : Giga-Byte Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : Giga-Byte Etron USB 3.0 Extensible Host Controller
USB Controller 4 : Giga-Byte Etron USB 3.0 Extensible Host Controller
FireWire/1394 Controller 1 : Giga-Byte VIA VT6308 1394 OHCI Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon MP970 series Printer (Colour)
Printer : Canon Inkjet MP970 series (600x600, Parallel, Colour)

Scanners and Cameras
Scanner : WIA Canon MP970 ser_000085CC738E (Scanner, USB)

Peripherals
Media Player : Creative ZEN X-Fi2 (61.44GB)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

[zedhed]

Are you trying to open PT8.0 before installing the 8.05 update?

Install 8.0 and then straight away install 8.05.

BTW what audio interface are you using? All versions of Pro Tools prior to version 9 must have a proprietary (Avid/Digidesign) interface to run so forget about a soundblaster card & the Realtek HD on the motherboard.

I find it hard to believe PT 8.0.5 LE worked fine on the XP system without a proprietary interface attached to your system.

[Alidas]

I apologize, I forgot to include in the original post that the audio interface is the an MBox 2.

Regarding the install, I installed 8.0.3 from my original disks, and did not connect the MBox 2 when instructed during the install, consistent with the directions on the Avid site. After it was installed, I then ran the updater from Avid's site for 8.05. I previously followed these step on the XP, and PT worked fine. I did this same thing on the new replacement computer with Windows 7, and it doesn't work. See the earlier note for the Sandra listing.

Although the blue screen flashes by pretty quickly, it appears the message is "bad_poo_header".

I appreciate any other thoughts or suggestions you might have.

[Alidas]

Okay, I completely uninstalled all PT, Digidesign, and Avid files; ran CCleaner; and rebooted my system. I then used the original LE 8.0.3 CDs and ran install, not plugging in the hardware when directed. I then ran the LE 8.0.5 updater, plugging in the MBox 2 when directed. I tried to start and it crashed to blue screen. I then did a complete uninstall of all PR, Digidesign and Avid files; ran CClelaner; and rebooted my system (this install attempt 15 now). Used the original 8.0.3 disk for install without connecting MBox 2; ran 8.0.5 updater, plugging in MBox 2 when directed; downloaded Elevenrack and MBox updated drivers; did each of the optimizations for Windows7 that are described on the Avid site. HELD MY BREATH and try to start PT again. As before, it crashed to a blue screen. I have now exhausted all of the optimizations and install instructions that I have read on the Avid site and the forum with no success. This is very frustrating since 8.0.3 with 8.0.5 update worked fine on my old XP system. This new windows system (see Sandra overview in original post) is supposed to work and be many times more powerful, but I have experienced blue screens and about 30 hours now of unsuccessful install attempts. Can anyone see anything in the hardware configuration that is causing this....or have any other suggestions?

Thanks in advance for anny assistance.

[albee1952]

Some things to try:
Compute Shader Processor : Intel(R) HD Graphics Family (12SP 850MHz/1.35GHz, 64MB DDR3 1.6GHz 128-bit, Integrated Graphics) disable this in BIOS
CreativeZEN X-Fi2 (66GB, USB2) : 61GB (H:)
CreativeZEN X-Fi2 SD (USB2) : N/A (G:) remove these for now

Review all the BIOS settings and double check the RAM timings and voltage. If you are using the AUTO settings, it possible that they are wrong(most DDR3 RAM I have seen uses either 7-7-7 or 9-9-9 timing, while yours is showing 10-10-10). Unplug any USB items that are not absolutely needed for Pro Tools(to eliminate as many outside factors for troubleshooting). You can even try disabling the Realtek audio and networking in BIOS to see if it helps at all(easy to change it back later).

BTW, are you running the installer(PT) as administrator(you need to)? And run the program as admin too(right-click on the PT icon and find the spot to check that off, and disable desktop composition on the same window).

[Alidas]

Thanks albee. I do have it setup as administrator both places ... I picked that one up in the Avid optimizations.

I will do BIOS changes as soon as I am back at the computer on Friday (traveling for the next couple of days) and see if that helps, as well as the other suggestions. I will post how that goes.