Problem with iLok

[Slawek]

please help
I have softwear
Pro Tools express and ILOK Gen2
I have a problem because I can not register an account ILOK
This post is for me ... pic1 pic2
what should I do to everything worked by ?
please help
Thanks

[crizdee]

Hi,

How long have you been trying to sync with ilok? maybe the server is down for maintenance and you just have to try again a bit later.



Chris

[Slawek]

I'm already so 6 days

[Slawek]

tries every hour and still nothing...

[Craig F]

I just signed in, no problem

[Slawek]

in my server still does not work

[Southsidemusic]

Tried here in Sweden just now and works as it should.

Do you have any virus protection software on and also make sure that you have the latest ILM downloaded and installed from www.ilok.com

[crizdee]

Hi,

What browser are you using?

try emptying the cache on the browser or better still try another browser, chrome or opera etc.


Chris

[Southsidemusic]

Originally Posted by crizdee

Hi,

What browser are you using?

try emptying the cache on the browser or better still try another browser, chrome or opera etc.


Chris

Its not a browser, it is the ILM that he has pictures of and that is whats not connecting

[Bruce Paine]

This is what I would try...

1. Download the latest version of the iLok License Manager from www.ilok.com
2. Included with the download is an uninstaller, run that first.
3. Then run the installer that you downloaded.
4. Restart your computer.
5. Unplug your iLok, then open the iLok License Manager and try logging in.

If you are able to login to your iLok account with the ILM, then plug your iLok back into your computer and do a Sync/Repair on your iLok...

From the www.iLok.com website:

If you are having a problem with an iLok or a license, please follow the steps below for each of your affected iLoks. Make sure to have only one iLok plugged in at a time.

1 - Download and install the Latest ILM Version:
iLok License Manager

2 - iLok Sync/Repair:

Please use the following steps to perform a Sync/Repair operation.

IMPORTANT: For the quickest and best result, we recommend going through these steps with each iLok individually, with ONLY that iLok plugged in.

The first generation iLok is not as speedy as the second generation iLok; please be patient as this type of iLok will take longer and the process may seem slow or like nothing is happening. Don’t quit the process, leave it alone until it is finished. Seriously! Don’t touch the keyboard.

1. Unplug all iLoks from your computer.
2. Launch iLok License Manager. If you see "operation in progress" immediately upon launching, wait until the message clears before signing in. BE PATIENT. Do not close the application. When the initial operation is finished, sign in.
3. Plug in ONE iLok.
4. Double-click the plugged in iLok in the left-hand location column to open the Details Pane.
5. Click the "Sync/Repair" link, and wait until the process completes. Again, be patient and let it do its job. The progress bar may flicker and at some points it may look like nothing is happening but you need to wait for the confirmation that the process is finished. This may take some time, especially for a first generation iLok.
6. Verify that all expected licenses are now seen on your iLok, or in some cases, a license may be in your account instead of on the iLok. All expired licenses will be moved to your account

Repeat steps 3-6 until you have performed a Sync/Repair on each iLok.