Can't authorize - reseller not found

[jamesfowler]

Purchased PT express + upgrade from Audio Deluxe out of Franklin, TN and when prompted by Avid to enter my reseller, Audio Deluxe is not an option and as far as I can tell, I cannot proceed. Any advice? I've emailed/called Audio Deluxe and have not heard back.

- Jim

[Southsidemusic]

Hi and Welcome to the community

You can use any reseller that is listed as it has no baring when activating PT

[jamesfowler]

Thanks for the welcome. I was able to proceed by using a randomly selected reseller (had to go through whole procedure to confirm). Prior to this, I also tried a few different shops that I know sell PT (jrrshop, for example) who also don't show up. I hope I haven't run afoul of Avid's rules/regulations. Still odd that a company that lists itself as an authorized reseller doesn't show up on the list.

[Southsidemusic]

Originally Posted by jamesfowler

Thanks for the welcome. I was able to proceed by using a randomly selected reseller (had to go through whole procedure to confirm). Prior to this, I also tried a few different shops that I know sell PT (jrrshop, for example) who also don't show up. I hope I haven't run afoul of Avid's rules/regulations. Still odd that a company that lists itself as an authorized reseller doesn't show up on the list.

Yes I agree but no rules broken and happy pro tooling

[mesaone]

James, you might alert Audiodeluxe to this fact. I predict them selling quite a few copies of Pro Tools, given the price they offer... They could add a note to their CS emails instructing customers how to proceed when faced with the same problem you encountered.

[jamesfowler]

I agree completely and have emailed them stating as much. It's mildly disconcerting and a simple "here's what's gonna need to happen" would go a long way. Certainly I'm not the only one to whom this has happened. Anyhow, all is apparently well. I appreciate the assistance.

- Jim