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  #1  
Old 11-12-2015, 03:16 PM
cloudmixerfilms@gmail.com cloudmixerfilms@gmail.com is offline
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Location: Utah
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Default Never received shipping info for the iLok for my Subscription

Subscribed to the monthly ProTools. Download the software but can not activate without the iLok that was purchased but never received shipping info for the iLok.

Feel very bad since i bought a 003 Rack 4 years ago with PT8.5. Every time I tried to update the software, received a message saying that the system was up to date.

Then updated to El Capitan last week and all hell broke loose. Can not find a way to update from PT 8.5, ended up subscribing to PT 12.3 but can not work until i receive the iLok which I have no idea when it will arrive.

7 days of jobs due. Can not talk to a live person. Purchased the One time support for $39. Never received the Code. Go on my "Orders" and all I get is a site map page that says that something wrong happened to my request.
Insane.

Last edited by jeffro; 11-12-2015 at 03:23 PM. Reason: Moved from thread in Pro Tools 9 forum.
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  #2  
Old 11-12-2015, 03:24 PM
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jeffro jeffro is offline
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Location: SF Bay Area
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Default Re: Never received shipping info for the iLok for my Subscription

Welcome to the community and sorry to hear you're having trouble.

I found your order which is dated today (11/12/2015). I'll try to get you tracking info ASAP.

As far as upgrading, some of our resellers still have the Crossgrade from Pro Tools LE so you might check that out if it meets your needs/budget.
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  #3  
Old 08-14-2017, 07:50 AM
stockhausensyndrome stockhausensyndrome is offline
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Default Re: Never received shipping info for the iLok for my Subscription

Hi all,

I am having similar trouble. I cannot locate tracking info. I ordered my iLok 11 days ago and still have not received it. Every link I follow that promises tracking information leads me back to my account/order page which does not have any tracking info, all it tells me is what mail service was used.
I went to the FAQ which was not helpful so then I tried to submit a help request using the website support form, only to get an error message after I hit submit that says "You have reached this page because something went wrong with your request or the page that you are looking for cannot be found or has been moved. "
I was using Chrome so then I tried another browser (IE) and got the same message. I found another version of the same form and tried to submit my request through that, only to be met with an error message, asking that I fill out a field in the form that does not exist.
This has been a nightmare.

Any help would be appreciated. Thanks in advance! My order number is: 5301778
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  #4  
Old 08-14-2017, 09:35 AM
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jeffro jeffro is offline
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Default Re: Never received shipping info for the iLok for my Subscription

Quote:
Originally Posted by stockhausensyndrome View Post
...I cannot locate tracking info. I ordered my iLok 11 days ago and still have not received it...
Started a case for the webstore team to provide tracking info. Please watch your email for a case notice. Thanks.
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  #5  
Old 10-14-2017, 01:01 PM
chrisschultz20 chrisschultz20 is offline
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Default Re: Never received shipping info for the iLok for my Subscription

I too am having the same exact issue. I ordered my iLok as well as annual student subscription 10/4/2017, it has been 10 days and have not received any sort of email for my tracking number and my package has not come yet. Any help would be greatly appreciated.

Order ID 5351440

Last edited by jeffro; 10-16-2017 at 12:10 PM. Reason: Case Number 03310284.
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  #6  
Old 10-16-2017, 12:12 PM
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jeffro jeffro is offline
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Default Re: Never received shipping info for the iLok for my Subscription

Quote:
Originally Posted by chrisschultz20 View Post
I too am having the same exact issue. I ordered my iLok as well as annual student subscription 10/4/2017, it has been 10 days and have not received any sort of email for my tracking number and my package has not come yet. Any help would be greatly appreciated.

Order ID 5351440
Welcome to the community.

The CS rep answered via your support case. Please check your email for a case update. Thanks.
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  #7  
Old 10-23-2017, 09:03 PM
kbuck53 kbuck53 is offline
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Default Re: Never received shipping info for the iLok for my Subscription

I made this account and noticed that many people are having the same issue as me, so i'll just let it be known that I haven't received any tracking info for my order either.

Order ID: 6394647
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  #8  
Old 10-23-2017, 10:50 PM
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jeffro jeffro is offline
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Default Re: Never received shipping info for the iLok for my Subscription

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Originally Posted by kbuck53 View Post
I made this account and noticed that many people are having the same issue as me, so i'll just let it be known that I haven't received any tracking info for my order either.

Order ID: 6394647
Welcome to the community.

Have you tried contacting the store team via the Need Help link on the right side of shop.avid.com yet?
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  #9  
Old 10-24-2017, 05:43 AM
kbuck53 kbuck53 is offline
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Default Re: Never received shipping info for the iLok for my Subscription

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Originally Posted by jeffro View Post
Welcome to the community.

Have you tried contacting the store team via the Need Help link on the right side of shop.avid.com yet?
Thanks for the fast response! I have just created my Case, # 03316821
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  #10  
Old 01-05-2018, 02:49 PM
DaeSmashy8 DaeSmashy8 is offline
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Default Re: Never received shipping info for the iLok for my Subscription

Quote:
Originally Posted by jeffro View Post
Welcome to the community and sorry to hear you're having trouble.

I found your order which is dated today (11/12/2015). I'll try to get you tracking info ASAP.

As far as upgrading, some of our resellers still have the Crossgrade from Pro Tools LE so you might check that out if it meets your needs/budget.

Never received my iLok in mail either with 2day fedex shipping
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