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Old 01-08-2018, 10:00 AM
808 SQUAD 808 SQUAD is offline
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Default Password Reset - Error ! HELP !!!

Hi All,

Several years ago we bought Pro Tools 11 and we did not use it for a while, now we have a professional studio and we decided to use the purchased Pro Tools 11, but that's the problem - I remember my username, but I do not remember my password. I'm trying to reset my password, and I get a reset error.

Thanks for any help!

Last edited by 808 SQUAD; 01-09-2018 at 04:44 AM.
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  #2  
Old 01-08-2018, 06:50 PM
808 SQUAD 808 SQUAD is offline
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Default Re: Can't reset password

Hi All,

Several years ago we bought Pro Tools 11 and we did not use it for a while, now we have a professional studio and we decided to use the purchased Pro Tools 11, but that's the problem - I remember my username, but I do not remember my password. I'm trying to reset my password, and I get a reset error.
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  #3  
Old 01-08-2018, 08:29 PM
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jeffro jeffro is offline
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Default Re: Password Reset - Error ! HELP !!!

Welcome to the community.

Can't make out your email (not good to post that in a public forum anyway) and can't find anything using your community email or user name. Best to start a Registration Case to provide this info to Avid CS.
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Old 01-09-2018, 02:58 AM
808 SQUAD 808 SQUAD is offline
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Default Re: Password Reset - Error ! HELP !!!

Thanks for the answer, where can I send the information for verification? Is it possible that my account is locked !?

I can not write in Registration Case since I do not have ASC !!!

All I have is an account from iLOCK, a sorting purchase Pro Tools, a post(email) from him and she's a login from the account Avid!
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Last edited by 808 SQUAD; 01-09-2018 at 04:47 AM.
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  #5  
Old 01-09-2018, 09:23 AM
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jeffro jeffro is offline
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Default Re: Password Reset - Error ! HELP !!!

Based on the error it looks like you might be entering the wrong email address - it should be the one for your Avid account. The link I provided allows you to submit your info - an ASC is not required.
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  #6  
Old 01-10-2018, 04:16 PM
808 SQUAD 808 SQUAD is offline
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Default Re: Password Reset - Error ! HELP !!!

Quote:
Originally Posted by jeffro View Post
Based on the error it looks like you might be entering the wrong email address - it should be the one for your Avid account. The link I provided allows you to submit your info - an ASC is not required.
Well thank you!
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