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#11
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Re: T-RackS Group Buy
I had bought the Lurssen Mastering Console (worked out nicely - thanks) slightly more than a week before the Group Buy was announced. When I saw it, I sent off a question to Support to see if there was anything they could do to add me in.
Not so much as a single response. Even though I was hoping - and I was prepared for a decline, at least they could have given a courtesy answer. Bad show on IK's part. |
#12
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Re: T-RackS Group Buy
I have some IK Software but in general I don't really like the way they do things.
I had bought the Ampeg bass amp for Amplitube and every time I tried to use it parts were missing or not found. Eventually it fell off of my account and support couldn't help. I don't really have time to comb through software only to have things unavailable or missing or requiring extra purchases. I would rather deal with Waves, SSL, Native Instruments, Eventide, etc... and just buy the software I want without the upsell. I bought the Ampeg SVX which I really like, but a lot of the software I have purchased (Sampletank sounds, etc...) just haven't been that useful. Support and continued usability are what have scared me off. However, as I said, I do like the SVX.
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Apple M1 Mac Studio (base model) ProTools Carbon w/SSL XLogic MADI-AX Instagram: https://www.instagram.com/sparkletune/ |
#13
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Re: T-RackS Group Buy
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As I've written before my interactions with their support have been less than satisfying. As to not getting answers back from them I think something is mucked up in their email system. I've gone round and round with support about not getting their email newsletters and still no joy. The upshot is like Noah330 my money is being spent elsewheres as IK seems to have turned a deaf ear to their loyal customers. |
#14
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Re: T-RackS Group Buy
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IK Multimedia - http://www.ikmultimedia.com |
#15
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Re: T-RackS Group Buy
Thank You Peter.
IK Support contacted me right after our exchange. Cheers. |
#16
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Re: T-RackS Group Buy
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The Ampeg was pretty much unusable. It would load but it would give a message telling me various parts were unavailable, etc.... Eventually, it didn't work at all. When I contacted support my account showed I had purchased x number of credits and they were used but the authorization I bought was gone and they had no record of it. I did buy the SVX through Audio Deluxe for a really low price and it's nice for what it is, but over the years I have had a lot of problems with other software they sell. Plus the whole "credit" thing makes it hard to know what you're getting and how much you're spending. When I'm recording I want to pull up software and have it work, not get asked to spend more or have missing authorizations. I had an issue with my network card deauthorizing my waves licenses. In about 5 minutes of chat followed by a live call I was up and running in about 20 mins. Big difference.
__________________
Apple M1 Mac Studio (base model) ProTools Carbon w/SSL XLogic MADI-AX Instagram: https://www.instagram.com/sparkletune/ |
#17
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Re: T-RackS Group Buy
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As to credits for the lower dollar amounts in credits purchased it's a one-to-one correspondence. One dollar gets you one credit. When you get into the higher credit amount the cost per credit goes down. At one time you could only purchase stuff direct from IK via credits; it's only relatively recent they went to also being to buy by cash. Believe me I'm no fanboy of the way IK does their business. |
#18
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Re: T-RackS Group Buy
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Mac mini M1 2020 16Gb Memory- 256Gb Storage, Monterey, Pro Tools 2022.9, Focusrite Scarlett 2i2 https://www.waves.com/r/djgsi6 |
#19
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Re: T-RackS Group Buy
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Had that been clear I wouldn't have wasted my money, which I did.
__________________
Apple M1 Mac Studio (base model) ProTools Carbon w/SSL XLogic MADI-AX Instagram: https://www.instagram.com/sparkletune/ |
#20
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Re: T-RackS Group Buy
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With the modern solid state Portaflex-style amps Ampeg is doing you do purchase the head and cabinet separately. But the originals came as a package as we all know. Back on this particular topic: It's interesting how Waves has drastically cut it's prices - no wonder the group buy isn't going that well. Over-priced plugins from IK that aren't all that special. Take the API plugins for instance and compare to Waves ones. I'll say no more and let each draw their own conclusions. |
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