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  #1  
Old 01-13-2019, 03:03 PM
philipbarman philipbarman is offline
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Default Can't reset password for Avid Download Center

Hi,

Just bought Protools after being away for many years.

I can't get in to the avid download center, due to wrong password or username. I clicked reset password and it said "password succesfully reset check your email for you new password" I have tried to reset it three times now but I don't get any email. Please help!
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  #2  
Old 01-13-2019, 09:37 PM
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jeffro jeffro is offline
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Default Re: Won't get reset password email after resetting password in avid download center

Welcome to the community.

I set a temp password and updated your support case. Please check your email and reply to the case notice if needed.
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  #3  
Old 04-14-2020, 02:41 PM
ERaj ERaj is offline
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Default Re: Can't reset password for Avid Download Center

I have this same problem, I cannot link my Download Center account to my Master account and I do not get an email when I try to reset my password.
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  #4  
Old 04-14-2020, 02:46 PM
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Southsidemusic Southsidemusic is offline
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Default Re: Can't reset password for Avid Download Center

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Originally Posted by ERaj View Post
I have this same problem, I cannot link my Download Center account to my Master account and I do not get an email when I try to reset my password.
Check spam and trash email folder
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  #5  
Old 04-14-2020, 06:12 PM
ERaj ERaj is offline
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Default Re: Can't reset password for Avid Download Center

I had checked my junk folder multiple times (and just checked it now) and still nothing. Thanks for the suggestion, though.
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  #6  
Old 08-04-2020, 12:05 PM
johnadamian johnadamian is offline
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Default Re: Can't reset password for Avid Download Center

I'm having the same issue.

Has this been solved?
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  #7  
Old 08-04-2020, 12:09 PM
johnadamian johnadamian is offline
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Join Date: Mar 2012
Location: Montreal, Canada
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Default Can't reset/link Avid Download Center

Hi there.

I'm reinstalling my old Pro Tools rig and plugins for the first time in 5 years and I can't seem to reset my password for the download center. I'm trying to link it to my Avid account, which I can login and access fine.

I've been out of the community for sometime so I'm not aware of the proper protocols or information I should post to help solve this issue.

Any help is appreciated.

On a side note: I have a 003 Rack+ Factory Bundle and was really looking forward to using the Xpand2 plugin that I remember enjoying. I can't seem to find any information on how to download it.

Cheers.
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  #8  
Old 08-05-2020, 03:53 PM
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jeffro jeffro is offline
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Default Re: Can't reset/link Avid Download Center

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Originally Posted by johnadamian View Post
<snip>I can't seem to reset my password for the download center. I'm trying to link it to my Avid account, which I can login and access fine.<snip>
Your installers are in the Pro Tools LE section of my.avid.com/products (not in the Download Center - so you don't need to link that). Please reply if you can't get into your Avid account.
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