Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-21-2017, 10:51 AM
Wilson_r Wilson_r is offline
Member
 
Join Date: Sep 2017
Location: Paterson nj
Posts: 1
Default ilok order issue

I bought the pro tools monthly subscription and ilok device on 9/17. It's about to be 4 days and I have no tracking information. I went to the website and searched the order number & it says no order history. Which is not true because my card was charged both for the new monthly subscription & for the ilok key plus shipping. I need to know the stats of this. There's no direct number to call. I sent a crap load of emails and no response. I can't use pro tools without that ilok. So I really need this solved.
Reply With Quote
  #2  
Old 09-21-2017, 11:02 AM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 8,886
Default Re: ilok order issue

Welcome to the community.

Your order from 9/17 lists Fed Ex Ground for shipping. I don't have a tracking number for you, but see you have 2 support cases opened today so you should get a response that info very soon.
__________________
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Random Pro Tools HD 10 License in my iLok Account That I Didn't Order...Why? beasleymusic Windows 3 10-30-2012 04:10 AM
lost my ilok have order history with strike an hybrid gargigs Virtual Instruments 1 06-16-2010 02:18 PM
Order region list in the order the regions are on a track Wesselink 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 0 07-30-2009 07:53 PM
IMPORT SESSION DATA TRACK ORDER ISSUE s_hull 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 03-21-2008 06:06 AM


All times are GMT -7. The time now is 06:57 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com