Missing 11.3 Installer link in account

[ktwtd2]

Hello,

I am a new PT 11 user and forum member. My introduction to PT has been through the Pro Tools|Duet by Apogee bundle. I have had very few issues since I started using it and I really like the software.

I am, however, having difficulty locating the 11.3 installer for Mac. I recently upgraded my iMac to Yosemite (10.10.1) to install other non-DAW related software and when I went to my Avid account to grab the 11.3 Yosemite update for PT it was not in the list. The latest version I have is 11.2.1.

Is there a support contract requirement for these updates? I bought the bundle in October 2014 from a local retailer and I assumed minor version updates would be readily available without any additional cost.

[musicman691]

Originally Posted by ktwtd2

Hello,

I am a new PT 11 user and forum member. My introduction to PT has been through the Pro Tools|Duet by Apogee bundle. I have had very few issues since I started using it and I really like the software.

I am, however, having difficulty locating the 11.3 installer for Mac. I recently upgraded my iMac to Yosemite (10.10.1) to install other non-DAW related software and when I went to my Avid account to grab the 11.3 Yosemite update for PT it was not in the list. The latest version I have is 11.2.1.

Is there a support contract requirement for these updates? I bought the bundle in October 2014 from a local retailer and I assumed minor version updates would be readily available without any additional cost.

Minor versions are available at no cost. Try a different browser or if you can't or won't clear your browser cache and cookies and try again. The 11.3 installer should be in your account. And the precious version to PT11.3.0 was 11.2.2.

[Bruce Paine]

Originally Posted by ktwtd2

Hello,

I am a new PT 11 user and forum member. My introduction to PT has been through the Pro Tools|Duet by Apogee bundle. I have had very few issues since I started using it and I really like the software.

I am, however, having difficulty locating the 11.3 installer for Mac. I recently upgraded my iMac to Yosemite (10.10.1) to install other non-DAW related software and when I went to my Avid account to grab the 11.3 Yosemite update for PT it was not in the list. The latest version I have is 11.2.1.

The Pro Tools 11.3 installers should be in your Avid account if you check now.

[ktwtd2]

Thanks for the quick replies and the assist. Sure enough - the 11.3 installer is in there now.

[Drywsef]

The mac installer link appears to be broken.

[DJKeys]

All of the links are broken for me, Installation guide, reference guide, installer, etc.

Cannot find akmedia.digidesign.com……….

[rockridge98]

Yes, it appears that the akmedia server is down. Frustrating.

[DigiTechSupt]

Originally Posted by Drywsef

The mac installer link appears to be broken.

Originally Posted by DJKeys

All of the links are broken for me, Installation guide, reference guide, installer, etc.

Cannot find akmedia.digidesign.com……….

You might try the alternate DNS settings described here as this can be an intermittent problem with some ISPs. I see this myself at home sometimes (Comcast) and the alt DNS settings have worked every time for me (including just now - all files downloading correctly here).

Regards,
JC

[Bruce Paine]

Just tested from home, and both Mac and Win v11.3 downloaded for me.

[musicman691]

Originally Posted by Bruce Paine

Just tested from home, and both Mac and Win v11.3 downloaded for me.

Haven't tried the Windows version but Mac PT11.3 downloaded here at home.