Pro Tools LE 8.0.3 + Digi003 freezes with Win7 Pro x64

[Chief Pronto]

I've used Pro Tools for years without using Digidesign "supported" hardware. I've always used USB drives at 5400rpm without any issues at all. I've used whatever random (Ricoh) firewire port that was on my computer, without any issues at all. I just recently plunked down $100 for a SIIG FireWire Express card, and another $200 for a 1TB FreeAgent FireWire/7200rpm drive to use with Pro Tools LE 8.0.3 on my fresh install of Win7 Pro x64.

I know that Pro Tools is still in BETA for Win7 x64, so if there's no fix for this that I can try, consider this a report to try to fix it by the time it comes out of BETA.

I have not had a chance to play through an entire session without Pro Tools freezing. In the middle of playback, the meters stop jumping, but playback continues. It's only when I stop playback that everything freezes. EVERYTHING freezes, and I have to hard reboot my computer. All my Playback Engine settings are default right now. I've tried raising the settings, lowering the settings, nothing has had an effect. Number of processors, HW buffer size, disk cache, etc... nothing saves it from freezing.

Ironically, Pro Tools has never RUN BETTER, while it's running. When it works, it's the most responsive, slick and speedy that I've ever seen Pro Tools run, which I guess can be thanks to the faster drive and better firewire card. Oh, and the time it takes to load a session has easily doubled... but closing a session takes no time at all.

My reliability and stability of Pro Tools has gone wayyy downhill, to the point of being un-usable.

I've tried trashing the prefs. I've tried deleting the Databases folder.

Is there anything else I can do? Has anyone had any similar problems?

I have a Lenovo T61 laptop, Core 2 Duo 2.5ghz, 4GB DDR2 RAM, Windows 7 Professional 64-bit, SIIG FireWire Express Card, FreeAgent Xtreme external drive, Digi003 Rack, Pro Tools LE 8.0.3, Waves Mercury, Nomad Factory Integral Studio Pack, etc. All plugins are compatible.

Sandra report to follow....

EDIT: I've never had to do a Sandra report before..... does it usually take more than half an hour? Or did THIS freeze too?

[Chief Pronto]

Originally Posted by Benoni

what versionof waves merc you running? Im running an older version and when i have a plug open in view, playback is jerkey, the audio is fine, but meters and on screen scroll are jumpy, as soon as i close the Waves GUI, plug in still active, pro tools is back to normal. So maybe check that, but you say all plugs are compatible... so... guess i'll wait for the sandra

to be honest I'm not sure what version Waves is. My work has multiple licenses (through having some sort of affiliation with Waves) and I got one from them. I know it didn't work when I was running PT 7.4+ until I downloaded and installed the Waves 7 updater. Does that help identifying anything?

But PT still runs smooth with the Waves GUI open...

[Chief Pronto]

no... really... is a Sandra report supposed to take like 45 minutes? It hasn't shown me anything yet, but the green clock thing in the corner is still rotating....

[Chief Pronto]

Originally Posted by Benoni

.....no it usually takes like a few seconds, at least it did last time i ran one.

yeah.... apparently i needed to restart my computer for it to work.

here it is.

SiSoftware Sandra

Computer
Model : Lenovo 7658CTO
Workgroup : WORKGROUP
Host Name : Matt-PC
User : Matt

Processor
Model : Intel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz
Speed : 2.5GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile, Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 6MB, ECC, Synchronous, ATC, 24-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : Lenovo 7658CTO
BIOS : Lenovo 7LETC5WW (2.25 ) 11/14/2008
Bus(es) : PCI PCIe IMB PCMCIA CardBus USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 4GB DDR2 SO-DIMM

Chipset
Model : Lenovo T61
Front Side Bus Speed : 4x 200MHz (800MHz)
Total Memory : 4GB DDR2 SO-DIMM
Shared Memory : 8MB
Memory Bus Speed : 2x 333MHz (666MHz)

Memory Module(s)
Memory Module
Memory Module

Video System
Video Adapter : Mobile Intel(R) 965 Express Chipset Family (8 SM4.0, Integrated Graphics)

Graphics Processor

Storage Devices
Disk 538.6MB : 514MB
FUJITSU MHW2160BJ G1 (160GB, SATA150, 2.5", 7200rpm, NCQ, 8MB Cache, 387MB Flash) : 149GB (C:) (E:)
ST31500341AS (1.5TB, FireWire/1394/SATA300, 3.5", 7200rpm, NCQ) : 1TB (F:)
MAT[bleep][bleep][bleep][bleep]ADVD-RAM UJ-862 (ATA33, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
Media (E:) : 45GB (NTFS) @ FUJITSU MHW2160BJ G1 (160GB, SATA150, 2.5", 7200rpm, NCQ, 8MB Cache, 387MB Flash)
FreeAgent (F:) : 1TB (NTFS) @ ST31500341AS (1.5TB, FireWire/1394/SATA300, 3.5", 7200rpm, NCQ)
Win 7 (C:) : 98GB (NTFS) @ FUJITSU MHW2160BJ G1 (160GB, SATA150, 2.5", 7200rpm, NCQ, 8MB Cache, 387MB Flash)
ServiceV002 : 6GB (NTFS)
Optical Drive (D:) : N/A @ MAT[bleep][bleep][bleep][bleep]ADVD-RAM UJ-862 (ATA33, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Lenovo T61
Audio Device : Lenovo ThinkPad T61
Audio Codec : Analog Devices AD1984HD sound chip
Audio Codec : Conexant HDAudio Soft Data Fax Modem with SmartCP
Serial Port(s) : 1
Disk Controller : Lenovo ThinkPad T61
Disk Controller : Lenovo ThinkPad T61
Disk Controller : Intel Flash Cache Logic Chip
USB Controller 1 : Lenovo ThinkPad T61
USB Controller 2 : Lenovo ThinkPad T60
USB Controller 3 : Lenovo ThinkPad T61
USB Controller 4 : Lenovo ThinkPad T61
USB Controller 5 : Lenovo ThinkPad T61
USB Controller 6 : Lenovo ThinkPad T61
USB Controller 7 : Lenovo ThinkPad T61
FireWire/1394 Controller 1 : Avlab Technology XIO2200(A) IEEE-1394a-2000 Controller (PHY/Link)
FireWire/1394 Controller 2 : Lenovo R5C832 IEEE-1394 Controller
CardBus/PCMCIA Controller 1 : 45052 RL5c476 CardBus Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : hp psc 1200 series (1200x1200, USB, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Adobe PDF Converter (4000x4000, Colour)

Network Services
Network Adapter : Intel(R) 82566MM Gigabit Network Connection
Wireless Adapter 1 : 11a/b/g Wireless LAN Mini PCI Express Adapter (802.11g (ERP), WEP n-bit, 54Mbps)

Power Management
Mains (AC) Line Status : On-Line
Battery No 1 : 100%

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 3.1

[Chief Pronto]

Originally Posted by Benoni

what versionof waves merc you running? Im running an older version and when i have a plug open in view, playback is jerkey, the audio is fine, but meters and on screen scroll are jumpy, as soon as i close the Waves GUI, plug in still active, pro tools is back to normal. So maybe check that, but you say all plugs are compatible... so... guess i'll wait for the sandra

just out of curiosity, I put the Waves plugins into the unused folder and opened up a session.

it actually got worse. i got a blue screen. seriously.... a BLUE SCREEN? I haven't seen one of these since Windows 98!!!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 4105

Additional information about the problem:
BCCode: 50
BCP1: FFFFF8810C7BA3D8
BCP2: 0000000000000000
BCP3: FFFFF880073DAB1D
BCP4: 0000000000000005
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\122809-44319-01.dmp
C:\Users\Matt\AppData\Local\Temp\WER-52119-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

[Chief Pronto]

I looked at the crash dump file, and it concluded that:

Probably caused by : dg003.sys ( dg003+db1d )

[Chief Pronto]

I'm not entirely sure what you mean. I have 8.0.4b drivers installed. I think I had it on at all times. Does it really make a difference?

[mykhal c]

Originally Posted by Chief Pronto

I looked at the crash dump file, and it concluded that:

Probably caused by : dg003.sys ( dg003+db1d )

in the dumps i've looked at that involved the 8.0.3 drivers and dg003.sys (probable cause), i would suggest tryin' the legacy F/W driver if you haven't already. 8.0.3 and its' drivers seem to be more stable on the legacy driver. at least that's been my experience while testin'

[Chief Pronto]

Originally Posted by srslab

Did you have your hardware OFF? With windows 7 it requires you have it completely off even though the installer says on. Then when you do the 8.0.4b driver have it on.

I'm not entirely sure what you mean. I have 8.0.4b drivers installed. I think I had it on at all times. Does it really make a difference?

[Chief Pronto]

Originally Posted by mykhal c

in the dumps i've looked at that involved the 8.0.3 drivers and dg003.sys (probable cause), i would suggest tryin' the legacy F/W driver if you haven't already. 8.0.3 and its' drivers seem to be more stable on the legacy driver. at least that's been my experience while testin'

thanks. when I google searched dg003.sys, the first result was another thread here on the DUC, and read that tip to try the legacy drivers. I'm giving that a shot right now.