Help! Lisence transfer

[RogerB]

I sold my PT Perpetual license to a user on this forum. I downloaded the form, both seller and buyer filled it in. Then I purchased an ASC , I did receive and redeem it. Then I go to the ASC link and paste the code in the box snd hit submit. then nothing happens...the page basically reloads with no error. Where do I submit the transfer form and request? I did log a support request using the submit question page but there is no where to upload the form. the request still says pending the request case number: 03981262

Please help
thanks
Roger

[DigiTechSupt]

Originally Posted by RogerB

I sold my PT Perpetual license to a user on this forum. I downloaded the form, both seller and buyer filled it in. Then I purchased an ASC , I did receive and redeem it. Then I go to the ASC link and paste the code in the box snd hit submit. then nothing happens...the page basically reloads with no error. Where do I submit the transfer form and request? I did log a support request using the submit question page but there is no where to upload the form. the request still says pending the request case number: 03981262

Please help
thanks
Roger

Hi, Please respond on the support case with the filled up T.O.O. Form. Jayson from the licensing team already sent an Email.

Thank you,
Tope

[RogerB]

Thanks Tope

I managed to attach the TOO file to the support case. I did not get an email from Jason though...

Thank you very much
Roger