Avid Pro Tools Duet not recognized by Firmware Updater or Pro Tools I/O Control Panel

[werner44]

Hey guys,

I'm a bit frustrated. I just bought a black duet on offer and thought I made a good deal since the AD converters sound amazing. However I'm reconsidering it since I'm unable to update the firmware ( I'm on version: 0.2.63 right now) through Mac OS or Windows 8.1. On Mac the updater doesn't recognize my Duet and on Windows it starts the updater, reboots the interface but doesn't seem to update since I'm still on 2.63 after the reboot.

The drivers I downloaded for Mac say they support 10.13 but they seem to have been updated last in 2015 which is confusing. Have they actually been updated or not? It gets even weirder because the PT IO control app works on both Windows and Mac. But I'd still like to update the firmware since sleep-mode is giving me bugs and I'd like to be future-proof.

Please help. I'm reconsidering a refund...

Edit: Here are my specs


iMac 2013 i5
Mac High Sierra 10.3.4
Pro Tools Duet
Ableton 10
Pro Tools 12