Where is my No Charge Pro Tools 12 Upgrade?

[john1192]

1050 posts .. this is a sad thread .. this has been going on for weeks .. maybe even months now .. very sad indeed ..

[DigiTechSupt]

Hi John1192,

No worries, we are monitoring this thread to help each and everyone who's having the issue.

Best Regards,

YD

[john1192]

YD, yes, we know you are on it .. we are sorry that you have to spend all this valuable time chasing this thing .. thx for your help in advance, as i have not pulled the trigger on PT12 yet but probably soon .. johnny coming soon .. add me to the list ..

[DigiTechSupt]

John1192,

Let me create a case for you right now and let me check it for you.

Best Regards,

YD

[john1192]

sorry if "as i have not pulled the trigger on PT12 yet but probably soon" was misunderstood .. no, i do not have a free upgrade to PT12 .. mine will be a paid upgrade ..

[DigiTechSupt]

LOL! thanks for that clarification. Gonna close your case instead. But then, feel free to post your concern if you got any issue and we'll surely check it for you.

Best Regards,

YD

[kinglet]

Originally Posted by jeffro

Found your account info and looking into this. It is taking some time to process the existing product/accounts, but will do everything I can to help.

hi Jeff,
I bought my pro tools upgrade plan on Jan 3 2015,so I think I have a right for upgrading to 12 for free.
So hope you take time to check out my avid account,and help me.
Hope to see your response.
Thanks!
Zhang

[DigiTechSupt]

Hi kinglet,

I'll be creating a case for your concern and will give you an update via email.

Best Regards,

YD

[dimobr]

Hi, I bought my PT11 bundle on 28/11/2014 and activated on 12/05/2014, I'm entitled to PT12? What I have to do?

[DigiTechSupt]

Hi dimobr,

I'll create a case for your concern and will get back to you via Email.

Bless!

CD