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Old 08-10-2018, 10:24 AM
kflanagan kflanagan is offline
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Join Date: Feb 2014
Location: hundon
Posts: 7
Default protools express freezes during loading DAE

Hi IGNORE THIS - PROBLEM SOLVED

after dumping and re-loading the drivers for the fourth time, everything has started up again - thanks for looking.





I am running protools express (10.3.4) on an m-box setup on a win 7.1 64 pc. After four happy years of use, I have returned to a project after a couple of months absence from the program. Protools now refuses to load, freezing halfway through the DAE load segment stating it 'unable to find hardware'? My pc recognizes the mbox and ilok, and everything appears normal when I open my ilok page. I've tried the suggestions in other similar threads: downloaded a new ASIO driver, swapping between usb 2/3, new cable, holding 'n' during loading, re-booting, (I also found another thread about allowing cookies (?), but this didn't seem to have any effect).
I know others have encountered this? I include my Sandra system report.
thanks

SiSoftware Sandra

ID
Host Name : kevin-PC
Workgroup : WORKGROUP

Computer
Model : OEM System Product Name
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS P8Z77-M
Serial Number : 1210029********
BIOS : AMI (OEM) 1708 11/09/2012
Total Memory : 8GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (4C 3.51GHz, 3.5GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : ASUS Core (Ivy Bridge) DRAM Controller 100MHz, 2x 4GB DIMM DDR3 1.6GHz 128-bit

Memory Module(s)
Memory Module : Samsung M378B5273EB0-CK0 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Samsung M378B5273EB0-CK0 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : HKC
(1920x1080, 24.3")
Video Adapter : NVIDIA GeForce 210 (2CU 16SP SM4.1 1.4GHz/1.49GHz, 1GB DDR3 128-bit, PCIe 2.0 x16)

Graphics Processor
OpenCL : NVIDIA GeForce 210 (2SP 2C 1.4GHz/1.49GHz, 1GB DDR3 128-bit)
D3D 11 : NVIDIA GeForce 210 (16SP 2C 1.4GHz/1.49GHz, 1GB DDR3 128-bit)

Storage Devices
Seagate ST500DM002-1BD142 (500.1GB, SATA600, 3.5", 7200rpm, 16MB Cache) : 466GB (C:)
Seagate ST3500418AS (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 466GB (D:) (E:) (F:) (G:)
SD/MMC (USB2/NVMe) : N/A (K:)
Compact Flash (USB2/NVMe) : N/A (L:)
SM/xD-Picture (USB2/NVMe) : N/A (M:)
MS/MS-Pro (USB2/NVMe) : N/A (N:)
ATAPI iHAS124 D (272.8MB, SATA150, DVD+-RW, CD-RW, 2MB Cache) : 260MB (H:)

Logical Storage Devices
System Reserved : 350MB (NTFS, 4kB) @ Seagate ST500DM002-1BD142 (500.1GB, SATA600, 3.5", 7200rpm, 16MB Cache)
Reserved (D:) : 100MB (NTFS, 4kB) @ Seagate ST3500418AS (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
Ldisc (C:) : 465GB (NTFS, 4kB) @ Seagate ST500DM002-1BD142 (500.1GB, SATA600, 3.5", 7200rpm, 16MB Cache)
Hard Disk (E:) : 146GB (NTFS, 4kB) @ Seagate ST3500418AS (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
Hard Disk (F:) : 146GB (NTFS, 4kB) @ Seagate ST3500418AS (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
Hard Disk (G:) : 169GB (NTFS, 4kB) @ Seagate ST3500418AS (500.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
Removable Drive (K:) : N/A @ SD/MMC (USB2/NVMe)
Removable Drive (L:) : N/A @ Compact Flash (USB2/NVMe)
Removable Drive (M:) : N/A @ SM/xD-Picture (USB2/NVMe)
Removable Drive (N:) : N/A @ MS/MS-Pro (USB2/NVMe)
M-AUDIO (H:) : 260MB (CDFS, 2kB, Read-Only) @ ATAPI iHAS124 D (272.8MB, SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller #1 : ASUS Panther Point LPC Controller
Audio Device : ASUS Panther Point High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Audio Device : nVidia High Definition Audio Controller
Audio Codec : nVidia 000B
Audio Codec : nVidia 000B
Audio Codec : nVidia 000B
Serial Port(s) : 1
Disk Controller : ASUS Panther Point 6 port SATA AHCI Controller
USB Controller #1 : ASUS Panther Point USB xHCI Host Controller
USB Controller #2 : ASUS Panther Point USB Enhanced Host Controller #2
USB Controller #3 : ASUS Panther Point USB Enhanced Host Controller #1
USB Controller #4 : Renesas Tech uPD720202 USB 3.0 Host Controller
SMBus/i2c Controller #1 : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : hp psc 1310 series (600x600, USB, Colour)

Peripherals

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)
Wireless Adapter : Belkin AC Wireless USB Adapter (802.11n (HT), AES-CCMP, 144Mbps)

Operating System
Windows System : Microsoft Windows 7 Personal 6.1.7601 (Service Pack 1)
Platform Compliance : x64

Performance Enhancing Tips
Warning 2513 : TPM not detected. Some security features are unavailable.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

Last edited by kflanagan; 08-13-2018 at 07:36 AM. Reason: more detail
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