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#1
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Has anyone renewed their Pro Tools 12 Plan? (Pro Tools Update Plan expiration date)
Has anyone renewed their Pro Tools 12 Support Plan?
I was good until March 2016 so I decided to renew this week. When I did, the new date DID show up on my account on the website. So no problem there. But I checked my iLok and the "plan" license says it will expire 03/25/2016. The date didn't change and I didn't get a new iLok "plan" license. This is not my iLok license for Pro Tools, it's for the support plan. Did anyone that renewed get a new support plan iLok license? |
#2
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Re: Has anyone renewed their Pro Tools 12 Support Plan?
If you get an answer for this please let me know, my subcription expires next month and i wanted to find out about this as well
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Late 2014 Mac Mini 1.4 GHz Intel Core i5 8GB 1600 MHz DDR3 Intel HD Graphics 5000 1536 MB Avid Fast Track Pro Pro Tools 12.0.0 |
#3
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Re: Has anyone renewed their Pro Tools 12 Support Plan?
+1
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Ron Wasserman http://www.ronw.com http://www.imdb.me/ronwasserman http://www.fishertheband.com Mac Pro (Late 2013) 3.5 GHz 6-core Intel Xeon E5 - 32 GB Ram / 1TB Flash Storage - Avid HD I/O - Latest Mac OS - HDX3 - Latest PT Version. |
#4
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Re: Has anyone renewed their Pro Tools 12 Support Plan?
I did the renewal and it took some (a lot) of mailing back and forth before finally iLok account was updated. Don't do this in last minute.
Jesper
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Mac Pro 7,1 16-core, 96 GB, OS X.15.4, HDX 1, HD i/o 8x8x8 + HD i/o 16 digital + Metric Halo ULN 8 3D + RME Fireface 800 http://vicc.se/studio-alpha/ http://jesperelen.com |
#5
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Re: Has anyone renewed their Pro Tools 12 Support Plan?
Wait, you got a new expiration date on the HD Upgrade Plan in your iLok Manager?
I had the same problem too, asked it in this forum and got an e-mail back where Avid says it should automatically renew on the date the old license expires. I hope it does. |
#6
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Re: Has anyone renewed their Pro Tools 12 Support Plan?
Quote:
No real answer from support yet. At least hearing from you that it may change when the old one expires in March is encouraging. |
#7
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Re: Has anyone renewed their Pro Tools 12 Support Plan?
I'd be interested in the result here as well; many of us have plans that expire in March.
__________________
FBR recording - https://www.facebook.com/fromthebase...cordsrecording @FBRrecording - Instagram Rig MBP 15" High Sierra 10.13.3, i7 2.6Ghz, 8Gb DDR, 750Gb 7200rpm, PT 2019.5, Focusrite Saffire Pro 40, Octopre MkII, Glyph GPT50, Avalon 737sp, AMS Neve 1073's, API 512c, CAPI 312's, DW drums, Fender Guitars/Amps, AKG, Rode, Sennheiser, Neumann U87 & KM184's, Coles 4038, Equator D5 monitors |
#8
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Re: Has anyone renewed their Pro Tools 12 Support Plan?
Quote:
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#9
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Re: Has anyone renewed their Pro Tools 12 Support Plan?
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I've had no luck getting an answer from the support site. I opened a case days ago and the only answer I have gotten so far is that the case has been "escalated". I don't need to know that, I need to know why my iLok Support Plan license did not update. You would think this would be an easy answer, not something that has taken days with no result. Is THIS the support we are paying for? |
#10
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Re: Has anyone renewed their Pro Tools 12 Support Plan?
Unfortunately it is! I'm in the same boat & don't have much confidence in Avid providing great customer service or support given the abysmal track record of late.
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