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#1
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Purchased Pro Tools, did not receive
Hello everyone,
On Sept 14, I purchased an Education-price monthly subscription for Pro Tools using my PayPal. After completing my purchase, the product was nowhere to be found in my account, nor did I ever receive an email confirmation. My PayPal history and Avid order history show that I did in fact purchase a Pro Tools monthly subscription. Furthermore, iLok does not allow me to access Pro Tools. Why can’t I access my product? Thanks! |
#2
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Re: Purchased Pro Tools, did not receive
Welcome to the community. Found and escalated your case.
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#3
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Re: Purchased Pro Tools, did not receive
Hello,
I have the exact same problem with Pro Tools Student license. I have purchased the new license on 14th Nov but still haven't received any confirmation email with activation information. The purchase is recorded in my avid account order history though, but nowhere else on the platform. |
#4
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Re: Purchased Pro Tools, did not receive
Similar issue here. Purchased a crossgrade from my perpetual license to a yearly subscription on Nov 15. It shows up in my order history but when I try to register it says "This iLok account does not appear to have an eligible license for this upgrade." but my Ilok account definitely still has my perpetual license. Opened a support case on the 15th but no response so far.
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#5
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Re: Purchased Pro Tools, did not receive
Quote:
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#6
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Re: Purchased Pro Tools, did not receive
Quote:
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