Where is my No Charge Pro Tools 12 Upgrade?

[jeffro]

Originally Posted by guatamas

Hey Jeffro,

I'm inquiring about my EDU status for upgrade. I haven't received an email yet so I assume that they are still being processed. I am sure I am still eligible and are still within my 4 years, but can I ask what my status is or if I am still eligible?

I purchased my EDU license on 2/13/12 from B&H (In N.Y.)

Yes, you are registered properly. Sorry for the false start today, these are still being processed.

[jeffro]

Originally Posted by famousdan

Hi Jeffro. Please add me to the list. Today I noticed the PT 12 EDU UG available for download and then it failed when there wasn't an available iLok authorization. Finally tonight, it worked! After registering and verifying everything, the PT 12 UG downloads showed up in my Avid account. I downloaded a few installs and read a few pdf files. The strange thing is that I got auto logged out after a while and when I logged back in to my Avid account, all mentions and downloads of anything PT 12 was gone from My Products. What happened and did I pull the trigger too soon while you are still sorting out EDU upgrades? Please help. Thanks!

Found your registration info and will get a support case going. Please check your email in a few minutes...

[r.heyman]

Hello Jeffro,
I have similar problem. Yesterday PT 12 upgrade appeared on my account but I was unable to upgrade due to invalid ilok account error. Today I've checked my account and PT 12 download completely disappeared.
Could you please add me to the list to get this fixed ?
Thanks

[Guitar Guy]

I need assistance with my pro tools 12 license. My account revealed the Pro Tools 12 download, I downloaded, but now it is telling me: "You don't have any licenses in your account, or none of the licenses there have activation available. You do not have any pending deliveries for the license(s) you need to authorize the software."

Where do I go from here boys?

[docdune]

Thanks Jeffro, got mine up and running

Rgds

[rock12]

Hey Jeffro-
Can you please give me an update on my pro tools 12? I do see it in my not downloaded page but after reading all these failed attempts on here should I wait until it's in my ready to be downloaded page or can you add it into my account?

Thanks,

Chris

[r.heyman]

I've contacted support and they just deposited 30days license on my ilok until issue is resolved. I would suggest you to do the same

Roman

[jeffro]

Originally Posted by tlj6619

...I can't access PT 11 because I surrendered the license and have lost access.

Started a support case so please check your email and reply there, thank you!

[tlj6619]

To make this a bit more concise and less confusing I have summarized my previous longer post. Yesterday I was authorized a download link in Products Not Yet Downloaded, PT 12 was listed in My Products and Subscriptions all which have been removed. Also I received an email with a code that didn't work when entered into Avid Software Activation and Download. I surrendered my PT 11 license and now have a PT 10/12 license. Although my iLok is now authorized I don't have access to a download of PT 12. My concern is that today my account doesn't show any sign of a PT 12 upgrade, I only have an email of an authorization code that doesn't work (Says its already used), and PT 12 iLok license Authorization. I called customer support but it appears I am expected to pay a fee. What must I do to resolve this issue? Thanks in advance. :)

[jeffro]

Originally Posted by tlj6619

To make this a bit more concise and less confusing I have summarized my previous longer post. Yesterday I was authorized a download link in Products Not Yet Downloaded, PT 12 was listed in My Products and Subscriptions all which have been removed. Also I received an email with a code that didn't work when entered into Avid Software Activation and Download. I surrendered my PT 11 license and now have a PT 10/12 license. Although my iLok is now authorized I don't have access to a download of PT 12. My concern is that today my account doesn't show any sign of a PT 12 upgrade, I only have an email of an authorization code that doesn't work (Says its already used), and PT 12 iLok license Authorization. I called customer support but it appears I am expected to pay a fee. What must I do to resolve this issue? Thanks in advance. :)

I started a support case for you a couple hrs ago but I don't see a response. Please check your email (incl junk/spam folder) and reply to that. Thank you!