Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-05-2019, 02:36 PM
mgoorevich's Avatar
mgoorevich mgoorevich is offline
Member
 
Join Date: Mar 2004
Location: Tel Aviv - תל אביב
Posts: 1,683
Default PT Ultimate renewal update - NO Complete Plugin Bundle

I updated my PT Ultimate annually and its all fine with Pro Tools itself. Its been updated both in my Avid Account and in the ILM.
However I didn't receive my 12 month Avid Complete Plug-ins Bundle.
I tried to contact Avid Customer Care...but its support is slightly unprofessional.
Back and forth but its been almost a week and they can't solve this issue....asking for the same screen shots (I already sent) and with copy/paste responses.

I had the same issue a year ago and I simply gave up and bought for $49.99 the same product.

If someone is able / willing to help me with this matter, my support case is: 03835500

Thank you!
__________________
Michael Goorevich

Sound Designer
/ mixer
www.goorevich.com

PT HD⎪N v2019.10 Ultimate ● macOS High Sierra 10.13.6
MacPro 2 x 2.4 GHz Quad-Core Intel Xeon ● 24 GB RAM
Avid HD I/O ● Sync HD ● AJA LHi referenced by AJA GEN10 ● D-Command ES24
Reply With Quote
  #2  
Old 12-05-2019, 03:09 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 12,321
Default Re: PT Ultimate renewal update - NO Complete Plugin Bundle

Hey Michael

I will escalate this to support and speed up the process for you.
__________________
Best Regards
Christopher

—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
  #3  
Old 12-05-2019, 03:20 PM
mgoorevich's Avatar
mgoorevich mgoorevich is offline
Member
 
Join Date: Mar 2004
Location: Tel Aviv - תל אביב
Posts: 1,683
Default Re: PT Ultimate renewal update - NO Complete Plugin Bundle

Quote:
Originally Posted by Southsidemusic View Post
Hey Michael

I will escalate this to support and speed up the process for you.
Many thanks!
__________________
Michael Goorevich

Sound Designer
/ mixer
www.goorevich.com

PT HD⎪N v2019.10 Ultimate ● macOS High Sierra 10.13.6
MacPro 2 x 2.4 GHz Quad-Core Intel Xeon ● 24 GB RAM
Avid HD I/O ● Sync HD ● AJA LHi referenced by AJA GEN10 ● D-Command ES24
Reply With Quote
  #4  
Old 12-05-2019, 03:48 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 12,321
Default Re: PT Ultimate renewal update - NO Complete Plugin Bundle

Got a reply that they are on to it and will get back asap.
__________________
Best Regards
Christopher

—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
  #5  
Old 12-05-2019, 11:08 PM
mgoorevich's Avatar
mgoorevich mgoorevich is offline
Member
 
Join Date: Mar 2004
Location: Tel Aviv - תל אביב
Posts: 1,683
Default Re: PT Ultimate renewal update - NO Complete Plugin Bundle

Quote:
Originally Posted by Southsidemusic View Post
Got a reply that they are on to it and will get back asap.
Thank you Christopher, I got a response from Jeffro. He seems to be a very knowledgeable person who got straight to the point of my issue.
__________________
Michael Goorevich

Sound Designer
/ mixer
www.goorevich.com

PT HD⎪N v2019.10 Ultimate ● macOS High Sierra 10.13.6
MacPro 2 x 2.4 GHz Quad-Core Intel Xeon ● 24 GB RAM
Avid HD I/O ● Sync HD ● AJA LHi referenced by AJA GEN10 ● D-Command ES24
Reply With Quote
  #6  
Old 12-05-2019, 11:09 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 12,321
Default Re: PT Ultimate renewal update - NO Complete Plugin Bundle

Quote:
Originally Posted by mgoorevich View Post
Thank you Christopher, I got a response from Jeffro. He seems to be a very knowledgeable person who got straight to the point of my issue.
Great! Thanks for the update and that he got back to you quickly

Have a great weekend and let us know if you need any assistance going forward.

PS. Jeffro is super and very good at his job and his knowledge is HUGE so he is the right person in the right place. Although I secretly dream and hope Jeffro would become the CEO and make Avid Great Again
__________________
Best Regards
Christopher

—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
  #7  
Old 12-06-2019, 03:50 AM
mgoorevich's Avatar
mgoorevich mgoorevich is offline
Member
 
Join Date: Mar 2004
Location: Tel Aviv - תל אביב
Posts: 1,683
Default Re: PT Ultimate renewal update - NO Complete Plugin Bundle

For me the DUC always been and is the place for meeting great pros and as s source of valuable information. The FB Avid users group doesn’t come close to it. Partly because of lack of any responsibility nature of the FB in a first place.

My vote goes to Jeffro! Lets make Avid Digidesign again;-)
__________________
Michael Goorevich

Sound Designer
/ mixer
www.goorevich.com

PT HD⎪N v2019.10 Ultimate ● macOS High Sierra 10.13.6
MacPro 2 x 2.4 GHz Quad-Core Intel Xeon ● 24 GB RAM
Avid HD I/O ● Sync HD ● AJA LHi referenced by AJA GEN10 ● D-Command ES24
Reply With Quote
  #8  
Old 12-08-2019, 05:36 AM
New Hope Media New Hope Media is offline
Member
 
Join Date: May 2005
Location: NSW, Australia
Posts: 108
Default Avid Complete Plug-in Bundle not renewing

I just renewed my ProTools Ultimate Annual Upgrade and Support license through a local reseller and successfully applied the code. So ProTools Upgrade and Support is active till 22 Dec 2020 but my Avid Complete Plug-in Bundle is still indicating it will expire on 22 Dec 2019.
As it is part of the Upgrade and Support Licence for PT and PT Ultimate what the hell is going on?

Stephen Hope
New Hope Media
Reply With Quote
  #9  
Old 12-08-2019, 05:42 AM
New Hope Media New Hope Media is offline
Member
 
Join Date: May 2005
Location: NSW, Australia
Posts: 108
Default Re: PT Ultimate renewal update - NO Complete Plugin Bundle

I have exactly the same problem and have not even had a reply from customer support to my email.
Any help would be greatly appreciated

Stephen Hope
New Hope Media
Reply With Quote
  #10  
Old 12-08-2019, 08:28 AM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: Earth
Posts: 8,476
Default Re: Avid Complete Plug-in Bundle not renewing

The expiration date for a subscription license (like the Avid Complete Plug-In Bundle) doesn't refresh until just before the original expiration. We'll get the Licensing FAQ updated since that still just refers to the Pro Tools HD Plan license.
__________________
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Cannot purchase Avid Complete Plug-in Bundle. HELP! Njow Licensing & Accounts 3 10-09-2019 08:11 PM
Avid Complete Plug-in Bundle Installer unkJE Licensing & Accounts 1 04-23-2019 04:29 PM
Avid Complete Plug-In Bundle... The Weed General Discussion 2 04-04-2018 11:04 AM
Avid Complete Plug-in Bundle john1192 AAX Plug-ins 48 02-07-2018 02:45 PM


All times are GMT -7. The time now is 11:01 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com