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  #71  
Old 05-02-2018, 12:05 AM
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jeffro jeffro is offline
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?
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Originally Posted by silverhammernz View Post
Hmm, nothing in my account yet.
Similar to K Roche - your product didn't change correctly so I started a support case on your behalf.
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  #72  
Old 05-02-2018, 12:07 AM
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?
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Originally Posted by moogboy100 View Post
Same here. It's not in any section of my avid account.
Sounds like a similar issue but I could not find an account based on your User Name or email, so please sign into my.avid.com and Create A Case via Access The Support Center > Equipment. Thanks!
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  #73  
Old 05-02-2018, 01:55 AM
cosmotone cosmotone is offline
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?
Hey Jeffro,

Nothing in my account either. The product name changed from HD to Ultimate but no Complete Plugins download or iLok asset in my iLok account.

Could you have a look please?

Cheers
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  #74  
Old 05-02-2018, 05:38 AM
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?
Quote:
Originally Posted by jeffro View Post
Your product did not change from HD to Ultimate, so I believe that's why your Additional Value Content didn't change correctly. Started a support case for you to get this fixed.
Thank you, you just made my day. I got an E-mail talking about a case but did not understand how the case was started (unless being old like I am, I started one an forgot about it)
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  #75  
Old 05-02-2018, 10:28 AM
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?
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Originally Posted by cosmotone View Post
...The product name changed from HD to Ultimate but no Complete Plugins download or iLok asset in my iLok account...
Same deal - your product in my.avid.com/products is still listed as Upgrade and Support Plan for Pro Tools | HD Software (not Ultimate) so will add a case for you to get this sorted out. Sorry about this!
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  #76  
Old 05-02-2018, 10:45 AM
cosmotone cosmotone is offline
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?
Thanks Jeffro! Sorry, I confused with my iLok account saying Ultimate.
Cheers to you
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  #77  
Old 05-02-2018, 01:05 PM
silverhammernz silverhammernz is offline
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?
Ok, then that's my problem too. No sign of Avid Complete Bundle. No iLok license either. Jeffro hoping you can help thanks.
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  #78  
Old 05-02-2018, 01:40 PM
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?
"Pro Tools | HD Software Upgrade with Annual Upgrade and Support Plan (12 Months)"
Nov 30 2018

iLok asset did change to Ultimate but that's it.
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  #79  
Old 05-02-2018, 06:40 PM
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Marcel Risberg Marcel Risberg is offline
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?
My Avid also states "Pro Tools | HD Software Upgrade with Annual Upgrade and Support Plan (12 Months)", not Ultimate. Is there a pattern to this error I wonder?

And if this can happen, what else might we be loosing out on that we don't know about? :)
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  #80  
Old 05-03-2018, 01:11 PM
silverhammernz silverhammernz is offline
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Default Re: Where is the Complete Plugin Bundle Download for Ultimate users?
I see I am in the "create a case" queue on Avid support, thanks Jeffro. Would assume others here are also.
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