"There was an error executing your request" attempting to link Community

[JFreak]

I'll forward this to supermods, let's see who can help you...

[mudgel]

Thanks.

[Sidhu]

Thank you !

Im facing exactly the same problem, and my only recourse is to come here too!
Please see image attached.

[AndrewAction]

Mike V and Sidhu please email raff.condalor at avid.com. He is the customer relations person who can sort out trouble with setting up accounts for MC | First. Please include your email address and user name in the duc. Ralph is very helpful.
I think your issue comes from residual Cache in the Avid application Manager holding details of your duc accounts. (I had the issue here with MC | First setting up an account on Mac with 10.10.5)

Andrew

[Sidhu]

Thank you Andrew!

[jeffro]

Originally Posted by Sidhu

Hi Jeffro,

Hate having to bother you on this, but im not being able to create a Avid Video community account either. Same generic error. "There was an error executing your request. Please try again."

There seems to be no way to get in touch with any support. So thank you so much for helping us here.

Regards,
Sidhu

Found your case and looks like this have been solved.

[Sidhu]

Yes. Thank you very much again.

[Krixal]

I've been attempting to access the Avid Pro Video Community forums, but when I attempt to login, the website tells me:

"PLEASE LINK YOUR ACCOUNT
It appears as though your 'Avid Community' account has not yet been linked to your Avid Master account. You must link these accounts to continue your access."

When I attempt to link the accounts, I get a generic error message:

"There was an error executing your request. Please try again."

I've attempted to link the accounts dozens of times over several months, but I always get this same error.

I'm guessing it's the same problem that plagued the people in this thread here:

http://duc.avid.com/showthread.php?t=392633

If someone could help me with this, I would greatly appreciate it.

[hongjucheng]

same problems...

[jeam25]

Hi ! Referred .