Dock Buttons out of order 2022.9

[fundsounds]

Hi,

The right edit bank buttons on my Avid Dock are out of order. For example, the "save" button is now the shuttle button, "ok" is now jog and "cancel" is shuttle. In the Eucontrol software they are assigned correctly. But the physical device buttons are out of order.

Anyone, have a fix for this? I think i might be able to just remake all of the assignments on the software to reflect the physical device. I would rather just have this work the way it used to. I am pretty sure the left edit bank is uneffected.

My setup is as follows: 2 Avid s1, Avid Dock, Avid Control App. All running ethernet into dumb switch into my mac. I did try plugging just the dock, by itself, directly into the mac and it had the same issues.

I don't think I can downgrade Eucontrol as the app on my ipad has updated and I am not sure that will work.

Mac Pro 2019, macOS Monterey 12.6, Pro Tools 2022.9 and Eucontrol 2022.9, Dock firmware 21.8.1.

Thanks in advance for the help,

Jon

[fundsounds]

So I restored the dock from eucontrol and it now works. The buttons on the surface are correct, but eucontrol is wrong. I guess this is a known bug... Any further info on this would help. Thanks!

[brandenhart]

I too have this issue. I would like to be able to import the correct default settings. Anyone?

[BScout]

To use the default (on macOS)

Exit Eucontrol
Go to [system hard drive]\Library\Application Support\Euphonix\UserSets\MC2User\MC_USER_SET_Root

Then pull out the one that matches your application name ("Pro Tools 22Mac.xml") from that folder.
Then open Eucontrol again. It'll only load the defaults.

[brandenhart]

This is what loads as default. I've circled two examples of discrepancies, as you can see the Jog is even set for the left edit control and the Zoom V is set for enter. The biggest problem is that the buttons on the dock are acting correctly, but EuControl settings app is showing different assignments than what is actually functioning on the dock even after a restore.

[EddieJones]

It could be the Appset is corrupted. Try uninstalling EuControl. Check remove all apps and ALL prefs, restart and reinstall. This should clear out any corrupt files but keep custom appsets. Then in the softkey editor if the restore button is available press it and save.

[brandenhart]

Eddie, Thank you so much for your reply. I have deleted every preference file I can find, reinstalled, restored, etc. Here is a short video of the issue. I also recorded the entire delete, reinstall, etc., but I'm certain you don't want to watch that (20min) lol.

[brandenhart]

Eddie, Thank you so much for your reply. I have completed all tasks, including manually deleting any leftover folders/files. Reinstalled, etc., with the same result. I videoed the entire 20 minute process. Here is a shorter version showing the restore function procedure that delivers the same result.

Is there a hard reset feature on the dock itself?

Thanks again for any help.

Branden

[Basslice]

I am having a similar problem (Windows 10 user). All the assignments are messed up and when I try to change them, they keep reverting back to the wrong assignments. Very frustrating and time-consuming. I spend most of a mixing time session just dealing with this and it is still not right.

[EddieJones]

Originally Posted by brandenhart

Eddie, Thank you so much for your reply. I have completed all tasks, including manually deleting any leftover folders/files. Reinstalled, etc., with the same result. I videoed the entire 20 minute process. Here is a shorter version showing the restore function procedure that delivers the same result.

Is there a hard reset feature on the dock itself?

Thanks again for any help.

Branden

I dont see a link to the video?