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Old 10-19-2019, 11:41 AM
rhumphries rhumphries is offline
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Default Solved: Ilok license manager problems after update?

Last night I updated Ilok License manager and since then, my ilok is recognized within the iLok manager itself, but not by any of my programs; Protools, Izotope, etc.

Anyone else see this?

I'm on High Sierra, running Ultimate 19.6.
Ilok License manager 5.1.0 GM (b2733, e3c3eac62d
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Last edited by rhumphries; 10-20-2019 at 07:35 AM.
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Old 10-19-2019, 11:47 AM
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Default Re: Ilok license manager problems after update?

Not sure if it is High Sierra related, but that exact ILM version works just fine here on Mojave
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Old 10-19-2019, 05:01 PM
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Default Re: Ilok license manager problems after update?

Actually, now that I re-synchronised my key got the same problem
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Old 10-19-2019, 05:04 PM
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Default Re: Ilok license manager problems after update?

disabled TLC and enabled again, now it works
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Old 10-20-2019, 07:34 AM
rhumphries rhumphries is offline
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Default Re: Ilok license manager problems after update?

SOLVED:

•I tried uninstalling and re-installing several versions of ILM to no avail.

•I disabled and re-enabled TLC and that didn't work either.

•Then I noticed a "Synchronize" button on the details page of ILM and when I clicked that it worked.

8 iloks, 4 systems and 15+years of using iloks and I don't think I've ever come across that before.

The other thing I noticed is that the "Space Used on ilok" jumped from 1% when I was having the problem to 13% after I did the synchronization.

Thanks JFreak for your help which led me to to solution.
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Old 10-20-2019, 07:53 AM
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Default Re: Solved: Ilok license manager problems after update?

No problem. Though needed to catch that situation myself first...
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