PT10 Not Playing/Recording

[PitchAndTimbre]

Hello friends. I recently got a new computer hoping to run Pro Tools 10 with it. The problem is, it doesn't seem to like my interface. I'm using a Zoom R16 interface. When I load up a session and try to record a track, the play, pause, and stop buttons start flashing. Or sometimes, the stop will just flash once and then nothing will happen. I've invested a lot of time into this. My OS is up to date. I have the most recent version of Pro Tools, R16 driver, and firmware. The only thing I can think of that could be causing the problem is my CPU. The driver page for the R16 "recommends" Intel chipset, but I have an AMD processor. However, I've been told by at least 3 very intelligent individuals that shouldn't really matter. Playback/record function fine when I use my Mbox Mini in place of the R16, but then I might as well just go back to using my XP machine if that's all I can do. The frustrating thing is that the R16 does work on my friend's computer. And the only difference I'm aware of between his and mine that could possibly matter are that he has an Intel CPU. But again, that shouldn't matter! This is driving me insane. I've been all over the internet looking for a solution. I/O settings are fine. I deleted prefs. The interface works as a sound card with Windows, but not with Pro Tools. What to do??

[YYR123]

Originally Posted by PitchAndTimbre

My OS is up to date. I have the most recent version of Pro Tools, R16 driver, and firmware.

However, I've been told by at least 3 very intelligent individuals that shouldn't really matter.

Are those intelligent people avid audio engineers?

How About software designers? degrees? working in the industry?

I'm trying to be a jerk here but I'm just trying to get you to understand the relevance of your statement.

[YYR123]

So is what I would do is I would start a ProTools session without the zoom connected (aiso 4 all)

make sure you don't have any problems there record some audio mix plugs and see how it goes

You do have aiso 4 all installed don't you ?

[sw rec]

Since you didn't tell us much of anything about the host computer:
http://duc.avid.com/showthread.php?t=300050

[PitchAndTimbre]

Originally Posted by YYR123

Are those intelligent people avid audio engineers?

How About software designers? degrees? working in the industry?

I'm trying to be a jerk here but I'm just trying to get you to understand the relevance of your statement.

Fair question. Point is, I trust that they know what they're talking about. They are all either full-time audio or computer techs, either with a degree, years of experience, or both.

Originally Posted by sw rec

Since you didn't tell us much of anything about the host computer:
http://duc.avid.com/showthread.php?t=300050

I thought I mentioned everything that was relevant. Forgive my poor judgement.

SiSoftware Sandra

ID
Host Name : Young
Workgroup : WORKGROUP

Computer
Model : OEM
Serial Number : To Be Fille***********
Chassis : Desktop
Mainboard : ASRock 970 Extreme4
Serial Number : E80-310********
BIOS : AMI (OEM) P2.30 01/17/2013
Total Memory : 8GB DIMM DDR3

Processors
Processor : AMD FX(tm)-4100 Quad-Core Processor (2M 4T 3.69GHz, 2GHz IMC, 2x 2MB L2, 8MB L3)
Socket/Slot : AM2r2/AM3

Chipset
Memory Controller : AMD F15 (Orochi) CPU HT Hub 2x 2.4GHz (4.8GHz), 2x 4GB DIMM DDR3 1.33GHz 128-bit

Memory Module(s)
Memory Module : Kingston 99U5402-060A00LF 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston 99U5402-060A00LF 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston 99U5402-060A00LF 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston 99U5402-060A00LF 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : BBY NS-26L450A11
(1920x1080, 32.2")
Video Adapter : NVIDIA GeForce GT 610 (1CU 48SP SM5.0 1.64GHz, 64kB L2, 2GB 1GHz 64-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GT 610 (48SP 1C 1.64GHz, 64kB L2, 2GB 1GHz 64-bit)
Compute Shader Processor : NVIDIA GeForce GT 610 (48SP 1C 1.64GHz, 64kB L2, 2GB 1GHz 64-bit)
CUDA GP Processor : NVIDIA GeForce GT 610 (48SP 1C 1.64GHz, 64kB L2, 2GB 1GHz 64-bit)

Storage Devices
Seagate ST3750640NS (750.2GB, SATA300, 3.5", 16MB Cache) : 699GB (D:) (F:)
Seagate ST3750640NS (750.2GB, SATA300, 3.5", 16MB Cache) : 699GB (C:)
Seagate ST3750640NS (750.2GB, SATA300, 3.5", 16MB Cache) : 699GB (G:)
HL-DT-STRW/DVD GCC-H31N (433.7MB, SCSI, DVD+-R, CD-RW) : 414MB (E:)

Logical Storage Devices
SysReserved (D:) : 350MB (NTFS) @ Seagate ST3750640NS (750.2GB, SATA300, 3.5", 16MB Cache)
Marco (C:) : 699GB (NTFS) @ Seagate ST3750640NS (750.2GB, SATA300, 3.5", 16MB Cache)
Groucho (G:) : 699GB (NTFS) @ Seagate ST3750640NS (750.2GB, SATA300, 3.5", 16MB Cache)
Boppo (F:) : 698GB (NTFS) @ Seagate ST3750640NS (750.2GB, SATA300, 3.5", 16MB Cache)
PICTUREPACKAGE (E:) : 412MB (CDFS) @ HL-DT-STRW/DVD GCC-H31N (433.7MB, SCSI, DVD+-R, CD-RW)

Peripherals
LPC Hub Controller 1 : ASRock IXP SB600/700/800 SMBUS Controller
LPC Hub Controller 2 : ASRock SB700/800 LPC host controller
LPC Legacy Controller 1 : T0 C3-33
Audio Device : ASRock IXP SB600 High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Audio Device : nVidia HDMI Audio stub
Audio Codec : nVidia 001C
Disk Controller : ASRock SB700/800 SATA Controller [AHCI mode]
USB Controller 1 : ASRock SB700/800 USB OHCI0 Controller
USB Controller 2 : ASRock SB700/800 USB EHCI Controller
USB Controller 3 : ASRock SB700/800 USB OHCI0 Controller
USB Controller 4 : ASRock SB700/800 USB EHCI Controller
USB Controller 5 : ASRock SB700/800 USB OHCI2 Controller
USB Controller 6 : ASRock SB700/800 USB OHCI0 Controller
USB Controller 7 : ASRock SB700/800 USB EHCI Controller
USB Controller 8 : ASRock ASMedia XHCI Controller
FireWire/1394 Controller 1 : ASRock VT6315 Series Firewire Controller
SMBus/i2c Controller 1 : ATI SB800 SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon MG5300 series Printer (Colour)

Scanners and Cameras
Scanner : Microsoft MG5300 series _8DC5AA000000 (Scanner, USB)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 8 Professional 6.02.9200
Platform Compliance : x64

Windows Experience Index
Current System : 4.3

So I did some further tinkering and now I'm able to record flawlessly. However, now there seems to be a problem with the playback engine. During playback, the audio is very choppy and slow, and it seems to worsen in sessions with higher track counts...

[PitchAndTimbre]

Originally Posted by YYR123

So is what I would do is I would start a ProTools session without the zoom connected (aiso 4 all)

make sure you don't have any problems there record some audio mix plugs and see how it goes

You do have aiso 4 all installed don't you ?

I do. That's what got me to where I am now. I can record, but playback is choppy. All functions work fine with a different interface.

[pianosound]

Memory Module(s)
Memory Module : Kingston 99U5402-060A00LF 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston 99U5402-060A00LF 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston 99U5402-060A00LF 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston 99U5402-060A00LF 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Logical Storage Devices
SysReserved (D:) : 350MB (NTFS) @ Seagate ST3750640NS (750.2GB, SATA300, 3.5", 16MB Cache)
Marco (C:) : 699GB (NTFS) @ Seagate ST3750640NS (750.2GB, SATA300, 3.5", 16MB Cache)
Groucho (G:) : 699GB (NTFS) @ Seagate ST3750640NS (750.2GB, SATA300, 3.5", 16MB Cache)
Boppo (F:) : 698GB (NTFS) @ Seagate ST3750640NS (750.2GB, SATA300, 3.5", 16MB Cache)

Looks like your bottleneck is in your HD. You only have 1 in your box? Should have at least 2, 1 for PT's (C), and 1 to record to. Also would be good if you got an HD with at least 32 MB cache to record to!!
Mike

[albee1952]

Originally Posted by pianosound

Looks like your bottleneck is in your HD. You only have 1 in your box? Should have at least 2, 1 for PT's (C), and 1 to record to. Also would be good if you got an HD with at least 32 MB cache to record to!!
Mike

Curious^^ I took the report to show 3 or 4 hard drives. If indeed you have a single drive that is partitioned, that is the very first thing to address. WD Caviar Black drives are an excellent choice for recording. The next thing to consider is; maybe pull the nVidia graphics card and try a modest ATI card(ATI tends to work better with AMD systems, while nVidia cards tend to work better on intel). Granted, this would be an experiment, but it would would only be a $30-50 one. If all else fails, its possible that this is one of the AMD cpu's that just doesn't like Pro Tools. In that case, I would check out Reaper, Cubase or Sonar.

[pianosound]

Originally Posted by albee1952

Curious^^ I took the report to show 3 or 4 hard drives. If indeed you have a single drive that is partitioned, that is the very first thing to address. WD Caviar Black drives are an excellent choice for recording. The next thing to consider is; maybe pull the nVidia graphics card and try a modest ATI card(ATI tends to work better with AMD systems, while nVidia cards tend to work better on intel). Granted, this would be an experiment, but it would would only be a $30-50 one. If all else fails, its possible that this is one of the AMD cpu's that just doesn't like Pro Tools. In that case, I would check out Reaper, Cubase or Sonar.

Thanks Dave for correcting me here. I wasn't sure on the drives, and also I copied the memory instead of drive #'s. PitchAndTimbre, sure hope you can get this resolved! Good luck,,, Mike

[Guy McDude]

Originally Posted by albee1952

Curious^^ I took the report to show 3 or 4 hard drives. If indeed you have a single drive that is partitioned, that is the very first thing to address.

May I ask why you suggested a partitioned drive is the possible cause for the play pause stop issue?

thanks.