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  #431  
Old 02-14-2017, 07:00 PM
producifer producifer is offline
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Default Re: Upgrade Plan or Subscription is current but new license not deposited for 12.6/la
I have the same issue: 12.7 is installed, but no license yet in iLok account. Avid is the only company to not deposit immediately upon purchase (in my experience). Can we get this sorted out ASAP so I can go back to WORK?

Best- Brad Wood
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  #432  
Old 02-14-2017, 07:21 PM
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Default Re: Upgrade Plan or Subscription is current but new license not deposited for 12.6/la
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Originally Posted by producifer View Post
I have the same issue: 12.7 is installed, but no license yet in iLok account. Avid is the only company to not deposit immediately upon purchase (in my experience). Can we get this sorted out ASAP so I can go back to WORK?

Best- Brad Wood
Welcome to the community.

You already have the new bundle in your iLok account... it was deposited 9/27/2016. Please activate the Pro Tools HD Perpetual Bundle (with 10/11/12+I/O) using iLok License Manager (surrender your 'old' bundle when prompted).
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  #433  
Old 02-14-2017, 07:23 PM
producifer producifer is offline
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Default Re: Upgrade Plan or Subscription is current but new license not deposited for 12.6/la
The license just appeared about 10 minutes ago, surrender underway. Thanks for the prompt response!

Quote:
Originally Posted by jeffro View Post
Welcome to the community.

You already have the new bundle in your iLok account... it was deposited 9/27/2016. Please activate the Pro Tools HD Perpetual Bundle (with 10/11/12+I/O) using iLok License Manager (surrender your 'old' bundle when prompted).
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  #434  
Old 02-14-2017, 07:27 PM
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Default Re: Upgrade Plan or Subscription is current but new license not deposited for 12.6/la
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Originally Posted by producifer View Post
The license just appeared about 10 minutes ago, surrender underway. Thanks for the prompt response!
I deposited a replacement (today), but your account shows one was also deposited 9/27/2016. Will investigate further to try and find out why it was not listed for you.
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  #435  
Old 02-15-2017, 05:00 AM
WireMusic WireMusic is offline
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Default Re: Upgrade Plan or Subscription is current but new license not deposited for 12.6/la
Yesterday we bought the upgrade from protools 10 and after making the payment appeared protools 12.7 in my products on hold, and no license was deposited in my ilok user, what´s wrong?
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  #436  
Old 02-15-2017, 01:49 PM
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Default Re: Upgrade Plan or Subscription is current but new license not deposited for 12.6/la
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Yesterday we bought the upgrade from protools 10 and after making the payment appeared protools 12.7 in my products on hold, and no license was deposited in my ilok user, what´s wrong?
Welcome to the community.

I see you have a case in progress, and it looks like the product is correct in your Avid account and the license is activated to your iLok. Please reply to your support case if you need additional assistance. Thanks!
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  #437  
Old 02-16-2017, 11:18 AM
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Saddle Saddle is offline
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Default Re: Pro Tools 12.7 Can not open iLok no license but I have
I'm having the same problem. I have a perpetual license, and I bought the annual upgrade yesterday. 12.5 was fine, but 12.7 says there are no licenses available.

Thanks
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  #438  
Old 02-16-2017, 01:03 PM
musicman691 musicman691 is online now
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Default Re: Pro Tools 12.7 Can not open iLok no license but I have
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Originally Posted by Saddle View Post
I'm having the same problem. I have a perpetual license, and I bought the annual upgrade yesterday. 12.5 was fine, but 12.7 says there are no licenses available.

Thanks
Since 12.6 I think it was you need to put a new license asset on your iLok and the old one gets forfitted.
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  #439  
Old 02-20-2017, 11:31 AM
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Default Re: Pro Tools 12.7 Can not open iLok no license but I have
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Originally Posted by Saddle View Post
I'm having the same problem. I have a perpetual license, and I bought the annual upgrade yesterday. 12.5 was fine, but 12.7 says there are no licenses available.

Thanks
Looks like the license upgrade was handled via your support case.
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  #440  
Old 02-20-2017, 08:42 PM
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Saddle Saddle is offline
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Default Re: Pro Tools 12.7 Can not open iLok no license but I have
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Originally Posted by jeffro View Post
Looks like the license upgrade was handled via your support case.
Yes, thanks!

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