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#1
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Absurd and arbitrary HDX fan noise
Hello,
We have some HDX2 and HDX3 systems that we've deployed in old-style MacPros, Sonnet expansion chassis, and Magma expansion chassis. In some situations the HDX fans come on without a good reason. Searching the web it seems that some folks are complaining bitterly about it, others are noting nothing unusual. We're capable of analyzing this, so we did temp testing on the cards. They are no hotter, and each individual chip on the board is no hotter, then when they don't come on but for some reason the firmware on the hdx card thinks they should come on. Summary - the fans are not on because they need to be, they are on because the firmware is not programmed correctly. Also, the firmware on the hdx card only has two states - fan off or fan on. Fan on is absurdly loud. Every other temp controlled fan has a variable speed fan, the hdx seemingly does not. Again - the firmware is incorrect. We do the largest television shows in the US. We are able to move all our noise-producing gear to other areas of our broadcast truck, but the ProTools systems must be in the audio room. The hdx cards' fans coming on at ridiculous volume FOR NO GOOD REASON is not usable. I say "no good reason" because we've PROVEN that - NO TEMP ON THE CARD IS ELEVATED. THE FIRMWARE IS DEFECTIVE. Please release a firmware update for this, it's simply bad engineering and is killing our ability to use ProTools. Folks are beginning to wonder where our Nuendo systems are. Hugh |
#2
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Re: Absurd and arbitrary HDX fan noise
I also hope that there would be a way to get rid of fan noise altogether. Avid, please, do something about it. Because the fan is either on or off, you need to raise the temp treshold. Chip vendor tells you what is the safe temp and fan vendor tells you how fast they can cool it down. Narrow down that safety margin.
Hugh, For now you just have to install the HDX cards to expansion chassis and move that away from where you mix. Or the whole PT computer. There are products like this which makes it possible to move your computer (and fan noise) further away from your display. As long as you're in the bluetooth range, you can keep using your keyboard and mouse/trackpad wirelessly. But there are solutions for "ethernetting" those as well.
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Janne What we do in life, echoes in eternity. Last edited by JFreak; 03-24-2014 at 12:22 AM. Reason: spelling |
#3
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Re: Absurd and arbitrary HDX fan noise
Quote:
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Antonio Taccone Master T Studio - Mac Book Pro Touch Bar 2017 3.1 GHz Intel Core i7 - Pro Tools Ultimate - N° 2 HDX - C 24 - Pro Tools 12 HD - N° 02 HD i/o - Focusrite Red 16 Line - N° 2 UAD Apollo 8 Black series - Neve - Focusrite - Avalon - Millennia - Summit - Bricasti - Quested - Meyer - Universal Audio - Waves, Softube, Plugin Alliance, Slate Digital, UAD, etc etc. |
#4
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Re: Absurd and arbitrary HDX fan noise
I would love this to be addressed. One of the reasons I was glad to say goodbye to my Fairlight was that I could have the Mac sitting right next to me, great for my "guerrilla" style of dubbing/editing. The Fairlight mainframe was incredibly noisy. The HDX cards aren't as noisy but I'm still having to investigate silent racks etc and I really didn't want that.
Pete Last edited by Pete Gates; 03-24-2014 at 04:29 AM. |
#5
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Re: Absurd and arbitrary HDX fan noise
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Brandon Howlett Vibe Audio Post, Inc. Re-recording Mixer Custom Build CPU, HDX 1, Omni, 192 I/O Digital S6 M10 24 fader Satellite Mac Pro, HDNative, 192 I/0 Black Magic HD Extreme |
#6
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Re: Absurd and arbitrary HDX fan noise
Hello Brandon,
We have a fleet of broadcast television trucks, the best in the business. As noted above the noise producing gear is moved out of the audio room, items such as the audio router, the desk electronics, the DAs, etc. However the workstations need to be in the audio room for the operators' convenience, we're quite familiar with kvms and iso boxes. An iso box is not an option in a broadcast truck. Fans do not come on because they need to, fans come on because firmware programmed by a human has a set of conditions that turns the fan on. As I mentioned, in the case of hdx it's not temperature, we've proven that each individual component on the card is not elevated in temperature. In other words it's human error that needs to be corrected. Hugh |
#7
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Re: Absurd and arbitrary HDX fan noise
Hugh,
Read my post (#2) and think if you can just come up with a solution that throws the whole computer further away. All you need is display, keyboard, and a mouse/trackpad. That is easily "ethernetted".
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Janne What we do in life, echoes in eternity. |
#8
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Re: Absurd and arbitrary HDX fan noise
Quote:
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Brandon Howlett Vibe Audio Post, Inc. Re-recording Mixer Custom Build CPU, HDX 1, Omni, 192 I/O Digital S6 M10 24 fader Satellite Mac Pro, HDNative, 192 I/0 Black Magic HD Extreme |
#9
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Re: Absurd and arbitrary HDX fan noise
Hello,
Quote:
Hugh |
#10
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Re: Absurd and arbitrary HDX fan noise
I made a very good living for 30 years with emphasis on thermal design
Either the card needs the cooling or not. If it could have been engineered to have a passive cooling scheme or minimally noisy low rev fan it should have been done. We are talking a $6000 card right ... Whether the OP has truly tested all the worst case use scenarios (or understand how to extrapolate from IC case temp to internal die junction temp) is unknown but certainly a bi state fan is bush league....
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2017 27" iMac 3.8GHz i5, 1TB SSD Logic ProX, Studio One V4, PT current version, Apogee Ensemble TB Musician: http://www.ivanlee.net/ Design Engineer: http://www.propowerinc.com/resume.html |
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