M BOX plug and play detection

[mbrewster]

When I plug in my M-Box to a newly installed OS, it doesn't detect it properly like it did before I reformatted.

Does anyone know what this is from, or how I can fix it? Are there any drivers that I need?

I can't seem to figure out how the settings would have been different before the new OS install

Thanks for your time

Mark Brewster
[email protected]

[mbrewster]

I am running out of ideas, any help would be greatly appreciated if anyone has an idea

thanks

Mark

[mbrewster]

does anyone from digidesign offer any help whatsoever? do you even care about your customers?

[mbrewster]

does anyone from digidesign offer any help whatsoever? do you even care about your customers?

[Bastiaan]

You reformatted your harddisk. I suggest you install ptle. With the digi001 it only gets discovered during the install....i suppose with the mbox its the same.

[JMS40]

Originally posted by mbrewster:
does anyone from digidesign offer any help whatsoever? do you even care about your customers?

<font size="2" face="Verdana, Arial">Hi Mark-
Don't forget that this is the "User" conference, not Digi tech support.
As Bastiaan said, try reinstalling the PTLE software.
If that doesn't help, and you're looking for a direct contact to Digi, try here:
http://www.digidesign.com/support/
Good luck

[Nitronick]

Mark,
Are you plugging your cable into the same usb port as before? In my case, I have 4 usb ports, but there is only one port that the MBox will work in. I guess the others are hubs?
Also, reboot, enter BIOS, and make sure your usb is enabled.
I know the other guys are only trying to help, but you have to get the new hardware window to pop up before installing ProTools with the MBox.
Good Luck,
Mitch

[mbrewster]

thanks for all your help, but none of these are fixing the problem. my comp is old, i am buying a new one tonight, that will hopefully help, LOL

Mark

[Bastiaan]

What do you consider old?