dalwdm.dll causing 6031 error and BSOD

[majorlabel]

Blue Screen of Death on shut down points to dalwdm.dll as problem...uninstalled/reinstalled/upgraded to PT 10.2 still has problem and frequent 6031 overloaded cpu error interrupts recording/playback. Have tried optimizing, defraging, removed UAD card...is there a place I can download the dalwdm.dll driver only ???

Need assistance....please....!!!

[dave911]

Have you tried starting with all plugins disabled?

[majorlabel]

Happens even when I have NO plugins....new sessions, single tracks...it's not the cpu

Sent from my SPH-D700 using Tapatalk 2

[dave911]

Lots of Blue screens are driver issues.
Gonna need a Sandra report so folks can help.

[arhall]

Yes it 's certainly a driver issue. You should investigate what other software you have running in your system and if possible shut them down. In advanced system settings, startup & recovery, you can set windows to write a small memory dump. Maybe you already have but if you download and run 'bluescreenview' you will get a more detailed BSOD-report.

I can recommend Latencymonitor & Multmonitor from www.resplendence.com and procexp64 from MS to keep track of system processes.

And a Sandra report is a good thing. ;-)

Good luck.

[majorlabel]

no, I mean no plug-ins in the session...recording new tracks, no plug-ins yet applied in the entire session.

I will download the program and post a dump asap

[majorlabel]

Here is the Sandra Report
SiSoftware Sandra

Computer
Model : ECS GeForce7050M-M
Workgroup : WORKGROUP
Host Name : protools-PC
User : protools

Processor
Model : AMD Athlon(tm) 64 X2 Dual Core Processor 5200+
Speed : 2.7GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Integrated Data Cache : 2x 64kB, Synchronous, Write-Back, 2-way, Exclusive, 64 byte line size
L2 On-board Cache : 2x 512kB, ECC, Synchronous, Write-Back, 16-way, Exclusive, 64 byte line size

Computer
Platform Compliance : AMD LIVE!
Mainboard : ECS GeForce7050M-M
BIOS : AMI 080014 05/30/2008
Bus(es) : ISA X-Bus PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3GB DIMM DDR2

Chipset
Model : AMD Athlon 64 / Opteron HT Hub
Front Side Bus Speed : 2x 995MHz (2GHz)
Total Memory : 4GB DIMM DDR2
Channels : 2
Memory Bus Speed : 2x 385MHz (770MHz)

Memory Module(s)
Memory Module : Patriot Memory 6400EL Series 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-12 3-23-6-3)
Memory Module : Patriot Memory 6400EL Series 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-12 3-23-6-3)

Video System
Video Adapter : NVIDIA GeForce 8500 GT (16 SM4.0 1.7GHz, 512MB DDR2 2x400MHz, PCIe 1.00 x16)

Graphics Processor
OpenCL Processor : NVIDIA GeForce 8500 GT (16SP 2C 918MHz, 512MB 2x400MHz)
CUDA Processor : NVIDIA GeForce 8500 GT (16SP 2C 918MHz, 512MB 2x400MHz)
Compute Shader Processor : NVIDIA GeForce 8500 GT (16SP 1.7GHz, 497.6MB 2x400MHz)

Storage Devices
Seagate ST3500320AS (500.1GB, SATA150, 3.5", 7200rpm, NCQ) : 466GB (D:)
WDC WD3200AAJB-00WGA0 (320GB, ATA100, 3.5", 7200rpm, 8MB Cache) : 298GB (C:)
Seagate ST3320620A (320GB, USB/ATA, 3.5") : 298GB (G:)
PNY USB 2.0 FD 32GB (USB) : 30GB (F:)
PIONEER DVD-RW DVR-115D (ATA66, DVD+-RW, CD-RW, 64kB Cache) : N/A (E:)

Logical Storage Devices
Hard Disk (C:) : 298GB (NTFS) @ WDC WD3200AAJB-00WGA0 (320GB, ATA100, 3.5", 7200rpm, 8MB Cache)
USB BKUP (G:) : 298GB (NTFS) @ Seagate ST3320620A (320GB, USB/ATA, 3.5")
Removable Drive (F:) : 30GB (FAT32) @ PNY USB 2.0 FD 32GB (USB)
sessions (D:) : 466GB (NTFS) @ Seagate ST3500320AS (500.1GB, SATA150, 3.5", 7200rpm, NCQ)
3.5" 1.44MB (A:) : N/A
Optical Drive (E:) : N/A @ PIONEER DVD-RW DVR-115D (ATA66, DVD+-RW, CD-RW, 64kB Cache)

Peripherals
LPC Hub Controller 1 : ECS MCP67 ISA Bridge
LPC Legacy Controller 1 : ITE IT8726F
Audio Device : ECS MCP67 High Definition Audio
Audio Codec : Realtek Semiconductor Realtek 662 High Definition Audio
Serial Port(s) : 1
Disk Controller : ECS MCP67 IDE Controller
Disk Controller : ECS MCP67 AHCI Controller
USB Controller 1 : ECS MCP67 OHCI USB 1.1 Controller
USB Controller 2 : ECS MCP67 EHCI USB 2.0 Controller
USB Controller 3 : ECS MCP67 OHCI USB 1.1 Controller
USB Controller 4 : ECS MCP67 EHCI USB 2.0 Controller
SMBus/i2c Controller 1 : nVidia MCP5+ SMBus 1
SMBus/i2c Controller 2 : nVidia MCP5+ SMBus 2

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP LaserJet Professional CP1520 Series PCL 6 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : PNY USB 2.0 FD (29.86GB)

Network Services
Network Adapter : NVIDIA nForce Networking Controller (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x86

Performance Enhancing Tips
Warning 100 : Large memory sizes should be made of Registered/Buffered memory.
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[majorlabel]

latest blue sreen of death error message:

dalwdm.sys Address 910B3289 base at 910BA5000 Datestamp 4e97de31


any idea what this means ??

[Darryl Ramm]

Originally Posted by majorlabel

latest blue sreen of death error message:

dalwdm.sys Address 910B3289 base at 910BA5000 Datestamp 4e97de31


any idea what this means ??

Yes this Pro Tools DAL driver is not happy. I can't see anything obviously wrong in the Sandra report, but maybe better Windows folks might have some ideas. Anybody else having similar problem on Athlon?

Some suggestions...

If you use a different interface do you still see problems? (I'm not confident that will help).

Try upgrading Pro Tools (think you already did) to the latest everything.

Try uninstalling and and doing a full clean reinstalling of Pro Tools (important, the goal here especially is to make sure that you don't have a stale/old dalwdm.sys, somebody running the same version of Pro Tools as you could confirm the datestamp in their version).

Try reinstalling Windows and everything else....(install as little third party crapware as absolutely necessary).

Run whatever memory and hardware diags you can get your hands on/have in your BIOS.

Darryl

[gandlz]

This is not a solution but a workaround:

Disable all Digidesign HD … -devices in device manager before shutting down or restarting the computer and enable them again when started up.

I have the same problem with Pro Tools HD 10.2 using HD2 Accel PCIe and this worked for me. I also made a batch file doing this automatically before shutdown and startup which I can post if someone needs.

The only way it does not work is, if Pro Tools was not closed correctly and you have to restart, sometimes it is not possible to disable the devices anymore before restarting.

By the way, I setup a new Windows 7 x64 SP1 without installing any drivers, only Pro Tools 10.2 and the problem still exists. I also disabled all devices in bios or in device manager which were not really necessary without any success.
Maybe it is something with the IRQs

best regards