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  #1  
Old 08-10-2016, 10:14 AM
Boxy-M Boxy-M is offline
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Default Mbox 3 - audio dropouts or audio loop..

Hi,

I got audio dropouts every 5 or 10 minutes using my mbox 3. Sometime the audio loops and it won't stop until I disconnect the box.

I'm on ableton live (latest version). I've been using this configuration for several years - never had any problem.

The problem appeared at the same time I installed the latest driver from this page : http://avid.force.com/pkb/articles/e...d/Mbox-Drivers

My mbox 3 is pretty much unusable..

What can be done to fix this problem?

Thanks in advance!
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  #2  
Old 08-10-2016, 11:01 AM
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JoelG JoelG is offline
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Default Re: Mbox 3 - audio dropouts or audio loop..

Can you provide your full system specs? http://duc.avid.com/showthread.php?t=300050

Make sure you go through the Optimization Guide for your OS, specifically anything that has to do with power saving.

Joel
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Jam Space:
HP Elite 6300 / Core i5 3770 / 24GB RAM / Win 11 Pro
Pro Tools HD / Focusrite 18i20 + M-Audio ProFire 2626

Home:
Asus B450 Pro4 / Ryzen 5 2600 / 32GB RAM / Win 11 Pro
Pro Tools HD / Focusrite 18i20 + M-Audio ProFire 2626

Rig:
Eleven Rack / ART SLA1 / Two 2x10 Passive Monitors / FCB1010 w/ EurekaPROM
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  #3  
Old 08-11-2016, 06:33 AM
Boxy-M Boxy-M is offline
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Join Date: Aug 2016
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Default Re: Mbox 3 - audio dropouts or audio loop..

Hi,


Here you go:

Laptop:

MacBook Pro (13-inch, mid-2012)
Processor 2,5 GHz Intel Core i5
Memory 4 Go 1600 MHz DDR3
Graphism Intel HD Graphics 4000 1536 Mo

OS:

Mac OS X El Capitan 10.11.5

Audio Interface:

Mbox 3

Software:

Ableton Live 9
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Laptop:
MacBook Pro (13-inch, mid-2012)
Processor 2,5 GHz Intel Core i5
Memory 4 Go 1600 MHz DDR3
Graphism Intel HD Graphics 4000 1536 Mo

OS: Mac OS X El Capitan 10.11.5

Audio Interface: Mbox 3

Software: Ableton Live 9
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  #4  
Old 08-11-2016, 07:35 AM
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JoelG JoelG is offline
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Default Re: Mbox 3 - audio dropouts or audio loop..

Thanks for the info, have you gone through the Optimization Guide I had posted?

I'm a PC guy, so hopefully someone with more Mac experience can chime in, but 10.11.5 isn't officially supported for the Mbox 3, not to say it wont work:

Supports Mac OS X 10.8.5, 10.9.5, 10.10-10.10.5, 10.11.1-10.11.3

Any changes of then the driver update done to your computer around the time the issues started? Any specific reason you updated the driver?

Joel
__________________
Jam Space:
HP Elite 6300 / Core i5 3770 / 24GB RAM / Win 11 Pro
Pro Tools HD / Focusrite 18i20 + M-Audio ProFire 2626

Home:
Asus B450 Pro4 / Ryzen 5 2600 / 32GB RAM / Win 11 Pro
Pro Tools HD / Focusrite 18i20 + M-Audio ProFire 2626

Rig:
Eleven Rack / ART SLA1 / Two 2x10 Passive Monitors / FCB1010 w/ EurekaPROM
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  #5  
Old 08-11-2016, 07:46 AM
Boxy-M Boxy-M is offline
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Join Date: Aug 2016
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Posts: 14
Default Re: Mbox 3 - audio dropouts or audio loop..

I've gone through the first steps of the Optimisation Guide (energy saver, should I do all of them?).
I updated the driver for no particular reason except for having the latest driver version.
__________________
Laptop:
MacBook Pro (13-inch, mid-2012)
Processor 2,5 GHz Intel Core i5
Memory 4 Go 1600 MHz DDR3
Graphism Intel HD Graphics 4000 1536 Mo

OS: Mac OS X El Capitan 10.11.5

Audio Interface: Mbox 3

Software: Ableton Live 9
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  #6  
Old 08-11-2016, 01:06 PM
Boxy-M Boxy-M is offline
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Join Date: Aug 2016
Location: PARIS
Posts: 14
Default Re: Mbox 3 - audio dropouts or audio loop..

I've gone through the optimization guide and followed every single step, it hasn't fixed my problem..
__________________
Laptop:
MacBook Pro (13-inch, mid-2012)
Processor 2,5 GHz Intel Core i5
Memory 4 Go 1600 MHz DDR3
Graphism Intel HD Graphics 4000 1536 Mo

OS: Mac OS X El Capitan 10.11.5

Audio Interface: Mbox 3

Software: Ableton Live 9
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  #7  
Old 08-11-2016, 01:17 PM
Top Jimmy's Avatar
Top Jimmy Top Jimmy is offline
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Default Re: Mbox 3 - audio dropouts or audio loop..

Have you tried going back to the older driver?
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James Cadwallader

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  #8  
Old 08-11-2016, 01:20 PM
Boxy-M Boxy-M is offline
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Join Date: Aug 2016
Location: PARIS
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Default Re: Mbox 3 - audio dropouts or audio loop..

No, do I need to uninstall the actual driver before? Or can I directly download to the older driver?
__________________
Laptop:
MacBook Pro (13-inch, mid-2012)
Processor 2,5 GHz Intel Core i5
Memory 4 Go 1600 MHz DDR3
Graphism Intel HD Graphics 4000 1536 Mo

OS: Mac OS X El Capitan 10.11.5

Audio Interface: Mbox 3

Software: Ableton Live 9
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  #9  
Old 08-11-2016, 01:24 PM
Top Jimmy's Avatar
Top Jimmy Top Jimmy is offline
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Join Date: Oct 2005
Location: Spokane, WA
Posts: 5,937
Default Re: Mbox 3 - audio dropouts or audio loop..

You can manually uninstall by deleting the files listed for the Mbox 3.
http://avid.force.com/pkb/articles/e...nents-Mac-OS-X
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James Cadwallader

Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8

Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre

Presonus Faderport, Pro Tools | Control
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  #10  
Old 08-11-2016, 01:30 PM
Boxy-M Boxy-M is offline
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Join Date: Aug 2016
Location: PARIS
Posts: 14
Default Re: Mbox 3 - audio dropouts or audio loop..

Thanks!

There are some files missing on my computer (for example, these 2: /Library/Extensions/DigidesignFirewireHelper
/Library/Frameworks/DigidesignFWDriver
__________________
Laptop:
MacBook Pro (13-inch, mid-2012)
Processor 2,5 GHz Intel Core i5
Memory 4 Go 1600 MHz DDR3
Graphism Intel HD Graphics 4000 1536 Mo

OS: Mac OS X El Capitan 10.11.5

Audio Interface: Mbox 3

Software: Ableton Live 9
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