Mac Part Store Glendale California

[musicman691]

Anybody ever deal with Mac Part Store out in Glendale California? http://www.macpartstore.com/

They have what looks like the video card I would need to resurrect my iMac. Ordered the part on Monday and the payment from my card company went through. Their live chat isn't working and I've emailed them but no response. Tried calling but it rang like 10 times and went to some kind of voice mail that never mentioned the company name; just the phone number I called. Googling that number doesn't turn up any company by that name. And it's not even a 1-800 number but a regular long distance call.

Is this maybe just a couple of people working out of a home or what?

[mjslakeridge]

Sounds a bit shady if they don't have a toll free phone number. When you placed the order, did it mention how the card would be shipped? Ability to track the shipping?

I guess you would be protected by your credit card company if it turns out it was fraud. What happens if you do receive the card and it goes bad soon after installing (like your previous replacement if I recall correctly)?

[appledude]

I looked at them when my iMac card went out. Was kind of looking at the I7 board also. There two with close related names. The one I call said to send them an email. I did and got an answer that they need a serial for a late 2009 IMac to know if the part fit. Seemed funny since there was only an I7 and an I 5 made.

[musicman691]

Originally Posted by mjslakeridge

Sounds a bit shady if they don't have a toll free phone number. When you placed the order, did it mention how the card would be shipped? Ability to track the shipping?

I guess you would be protected by your credit card company if it turns out it was fraud. What happens if you do receive the card and it goes bad soon after installing (like your previous replacement if I recall correctly)?

No ability to track the shipping. I also found the no toll free number business a bit shady as even a single person like you or I can get a 1-800 number. And their return policy was a bit shady. 60 day warranty but only a 5 day return policy. Yeah - you got it right with my previous card woes - I don't need or want to have that happen again.

Originally Posted by appledude

I looked at them when my iMac card went out. Was kind of looking at the I7 board also. There two with close related names. The one I call said to send them an email. I did and got an answer that they need a serial for a late 2009 IMac to know if the part fit. Seemed funny since there was only an I7 and an I 5 made.

Since I started this thread I found out through some digging that they operate under at least two other names and different phone numbers none of which are toll free ones (all Glendale Cali). And some of what I found wasn't giving me a warm feeling. People getting overcharged by double on shipping for one.

On my second call to them I finally got a human and cancelled the order; just waiting for the credit to go through to my card company. They never responded to my emails. Also found out the card was a refurb which would bring me back to the same merry-go-round I went through a few months back as detailed here. Their website never said the card was a refurb or new. I really wanted to get the iMac back working as part of my usage of VEPro; guess it ain't going to happen.

[mjslakeridge]

Probably a smart move to cancel the order, seeing that the card was a refurb. Actually, how do you refurb a video card? Get a used one and blow the dust off of it?

[musicman691]

Originally Posted by mjslakeridge

Probably a smart move to cancel the order, seeing that the card was a refurb. Actually, how do you refurb a video card? Get a used one and blow the dust off of it?

The closest I can figure is maybe they check it out for functionality and possibly do the oven-bake reflow (or re-ball as it's sometimes called). Otherwise there's bleeping little that can be done except to maybe replace a broken surface mount part.

Another thought is they have a card or bunch of cards that have come out of donor machines that they pick up from a computer recycler.