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  #1  
Old 05-30-2015, 12:58 PM
zj_pr1m3 zj_pr1m3 is offline
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Join Date: May 2015
Location: Charlotte
Posts: 2
Default Audio cutting out

Hi!

Some info on my setup:
-I have a fast track solo. I run audio out of the 1/4 jack and split it to two Rokit 5 studio monitors. See below for full report.

The issue I'm experiencing:
My audio cuts out and will not come back unless I go to sound settings, disable the fast track solo, and enable it again. If I try to do anything audio related (play a song in itunes, watch a youtube video, watch netflix, etc.) nothing happens - songs won't play, youtube won't buffer or play, netflix gives an error and dies. As soon as I disable the fast track solo the song or video or whatever it is will start playing and when I re-enable the fast track solo the audio comes back in. It seems like the audio never cuts out when there is currently audio playing - it happens if there is no audio playing and then I put something on. It doesn't happen consistently every time though - it just occasionally cuts out.

For awhile I thought it was a USB issue - I've configured every USB port on my computer to maintain power and never cut power. I've also tried running the fast track solo through an externally powered USB hub.

Does anyone have any suggestions on what could cause an issue like this? Let me know if there is more information I can provide.

SiSoftware Sandra

ID
Host Name :
Workgroup : WORKGROUP

Computer
Model : HP Pavilion AZ221AAR-ABA HPE-170t 103C_53316J
Serial Number :
Chassis : HP Desktop
Mainboard : MSI IONA
BIOS : AMI (OEM) 5.11 01/28/2010
Total Memory : 8GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (4C 8T 2.93GHz/3.46GHz, 2.4GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1156

Chipset
Memory Controller : HP Core (Clarksfield/Lynnfield) DMI 2x 2.4GHz (4.79GHz)
Memory Controller : Intel Core Desktop (Lynnfield) UnCore 2x 2.4GHz (4.79GHz), 2x 4GB DIMM DDR3 1.33GHz 128-bit

Memory Module(s)
Memory Module : Kingston HP497157-C01-ELDW 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston HP497157-C01-ELDW 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston HP497157-C01-ELDW 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston HP497157-C01-ELDW 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : BNQ BenQ GL2760
(1920x1080, 27.2")
Monitor/Panel : LG TV
(1920x1080, 91.0")
Monitor/Panel : ACR Acer S201HL
(1600x1200, 19.9")
Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM4.1 1.08GHz/1.42GHz, 1.8MB L2, 4GB 7GHz 256-bit, PCIe 2.00 x16)
Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM4.1 1.08GHz/1.42GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit, PCIe 2.00 x16)
Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM4.1 1.08GHz/1.42GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit, PCIe 2.00 x16)

Graphics Processor
CUDA GP Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.08GHz/1.42GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)
OpenCL GP Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.08GHz/1.42GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)
Compute Shader Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.08GHz/1.42GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)

Storage Devices
WDC WD7500AZEX-00RKKA0 (750.2GB, SATA300/600, 3.5", 7200rpm) : 699GB (G:) (H:)
Samsung SSD 840 EVO 250GB (250GB, SATA300/600, SSD, SED) : 233GB (C:) (I:)
Generic- SD/MMC (USB2) : N/A (J:)
Generic- Compact Flash (USB2) : N/A (K:)
Generic- SM/xD-Picture (USB2) : N/A (L:)
Generic- MS/MS-Pro (USB2) : N/A (N:)
WDC WD20EARX-00PASB0 (2TB, USB2/SATA150/600, 3.5") : 2TB (M:)
ELBY CLONEDRIVE (SCSI, SCSI-2, BD-R, HD-DVD-R, DVD-R, CD-R, 256kB Cache) : N/A (F:)

Logical Storage Devices
ZZZZZZZZZZZZwtf is this (G:) : 100MB (NTFS, 4kB) @ WDC WD7500AZEX-00RKKA0 (750.2GB, SATA300/600, 3.5", 7200rpm)
Data (I:) : 100MB (NTFS, 4kB) @ Samsung SSD 840 EVO 250GB (250GB, SATA300/600, SSD, SED)
Ext Swag (M:) : 2TB (NTFS, 4kB) @ WDC WD20EARX-00PASB0 (2TB, USB2/SATA150/600, 3.5")
Stuff (H:) : 699GB (NTFS, 4kB) @ WDC WD7500AZEX-00RKKA0 (750.2GB, SATA300/600, 3.5", 7200rpm)
SSD Swag (C:) : 233GB (NTFS, 4kB) @ Samsung SSD 840 EVO 250GB (250GB, SATA300/600, SSD, SED)
Removable Drive (J:) : N/A @ Generic- SD/MMC (USB2)
Removable Drive (K:) : N/A @ Generic- Compact Flash (USB2)
Removable Drive (L:) : N/A @ Generic- SM/xD-Picture (USB2)
Removable Drive (N:) : N/A @ Generic- MS/MS-Pro (USB2)
Optical Drive (F:) : N/A @ ELBY CLONEDRIVE (SCSI, SCSI-2, BD-R, HD-DVD-R, DVD-R, CD-R, 256kB Cache)

Peripherals
LPC Hub Controller 1 : HP H57 LPC Interface Controller
Audio Device : HP P55/PM55/3400 High Definition Audio
Audio Codec : Realtek Semi 888 High Definition Audio
Audio Device : ZOTAC International (MCO) GM204 High Definition Audio Controller
Audio Codec : nVidia nForce4 Intel Edition CPU to PCI Bridge
Disk Controller : HP P55/PM55/3400 6 port SATA AHCI Controller
USB Controller 1 : HP P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : HP P55/PM55/3400 USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : HP VT6315 Series Firewire Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Send to Kindle (4000x4000, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP Officejet 6700 (600x600, Colour)
Printer : Fax - HP Officejet 6700 (200x200, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Scanners and Cameras
Scanner : Hewlett-Packard HP Officejet 6700 (NET) (Scanner, USB)

Peripherals

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 1Gbps)
Network Adapter : VMware Virtual Ethernet Adapter for VMnet1 (Ethernet, 100Mbps)
Network Adapter : VMware Virtual Ethernet Adapter for VMnet8 (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 7 Home Media Center 6.01.7601 Service Pack 1
Platform Compliance : x64
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  #2  
Old 06-28-2015, 11:31 AM
junkgear's Avatar
junkgear junkgear is offline
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Join Date: Jan 2012
Location: USA
Posts: 1,196
Default Re: Audio cutting out

What happens if you disable your other audio interfaces in Windows so that the Fast-track is the only interface? I would also make sure Windows is set to the same sample rate that you normally use your Fast-track at.
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  #3  
Old 08-03-2015, 08:53 PM
zj_pr1m3 zj_pr1m3 is offline
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Join Date: May 2015
Location: Charlotte
Posts: 2
Default Re: Audio cutting out

Quote:
Originally Posted by junkgear View Post
What happens if you disable your other audio interfaces in Windows so that the Fast-track is the only interface? I would also make sure Windows is set to the same sample rate that you normally use your Fast-track at.
No luck with either of those unfortunately
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