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#11
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Re: Pro Tools 9 ilok license
Hi Amy,
This is what you need to do: Lost, Stolen, or Broken iLok Policy What to do if your iLok is lost, stolen, or broken. Lost iLoks Synchronized iLoks:
2 - Already done, you filed a lost iLok case with iLok.com, and you have the RMA and the serial number of the lost iLok. 3 - There is no record that you contacted Avid with your RMA information, and that's what you need to do now. Follow the instructions, and Avid support will be able to assist you with a replacement license allowing you to complete your upgrade. Your new iLok 2 is registered to your iLok account, and your Pro Tools 11/10 Bundle free upgrade license is on your iLok account, so once you do step 3, you should be all set. |
#12
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Re: Pro Tools 9 ilok license
Thanks Bruce. I am not sure what my Avid Support Code is though??
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#13
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Re: Pro Tools 9 ilok license
Quote:
Service Transfer/Replacement Fee |
#14
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Re: Pro Tools 9 ilok license
OK, thanks Bruce.
As soon as I get paid I will buy the support package, which seems crazy but oh well. |
#15
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Re: Pro Tools 9 ilok license
You said somebody else was using your system. With your old iLok connected? Are you sure they did not do something stupid with your licenses/iLok account? Or did not accidentally swap iLoks? Pace will hopefully find and remote invalidate that license on another iLok.
Anyhow looks like you have a path here to get sorted out. |
#16
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Re: Pro Tools 9 ilok license
Thank you Darryl. I did not have an ilok2 so unless they did log in to my account, which is possible, I am not sure.....
Thanks to all that have helped.. Much appreciated. |
#17
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Re: Pro Tools 9 ilok license
Hi Amy , did you ever get this sorted? Im looking at going through the same process now. Just wondering what the entire process is before I go submit an RMA and then get stuck and then I find my lost ilok in the meantime. What a system haha
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