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#1
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Any support information yet?
So essentially I've been stuck out of the studio for a few days with nothing to do but look around.
In this adventure, I'm wondering if anyone that purchased crossgrades/upgrades between Oct 1 2014 and Dec 31 2014 have received any information from Avid about their support plan? I received my first email indicating that I will be notified via email when it becomes active. I have yet to receive anything. What did I pay for? It's been 3months (well on Saturday) and so far nothing has come out that I wouldn't have received had I not 'jumped' on the bandwagon. At this point, my PT11 rig is unstable at best, luckily I have a dedicated PT10 rig that is rock solid. What is the program for selling my PT11 bundle that is currently on this non-existent support/upgrade plan?
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FBR recording - https://www.facebook.com/fromthebase...cordsrecording @FBRrecording - Instagram Rig MBP 15" High Sierra 10.13.3, i7 2.6Ghz, 8Gb DDR, 750Gb 7200rpm, PT 2019.5, Focusrite Saffire Pro 40, Octopre MkII, Glyph GPT50, Avalon 737sp, AMS Neve 1073's, API 512c, CAPI 312's, DW drums, Fender Guitars/Amps, AKG, Rode, Sennheiser, Neumann U87 & KM184's, Coles 4038, Equator D5 monitors |
#2
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Re: Any support information yet?
Quote:
I don't know how this is even remotely legal.
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Ultimate 2018.7 MacPro 12 Core 3.46 - 10.13.6 128 Gigs RAM EFI flashed 580 GPU 3 card PCI-e expansion chassis. Avid Artist Control Apollo 8 Quad, Satellite Quad, Octo Card Cranesong Avocet Monitor System. WireWorld ProAudio Cables |
#3
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Re: Any support information yet?
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#4
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Any support information yet?
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Wrote this post before I hijacked in that other post because it was getting more action. I do have my email with the asc code, but from what I understand I shouldn't need to utilize that to access the unlimited online support. I will try tomorrow when I'm in the studio. I really just want to clearify some things so I can go back to trying to get my pt11 rig working 1. Can I sell my pt10/11 license? 2. Please clarify that I will receive pt12 if it comes out before March 2016. Ps. I understand your frustration with the other posters, but I don't care for your tone in your post. If you look at the times you can see that I created this prior to hijacking that other post. I am simply a support member looking for answers.
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FBR recording - https://www.facebook.com/fromthebase...cordsrecording @FBRrecording - Instagram Rig MBP 15" High Sierra 10.13.3, i7 2.6Ghz, 8Gb DDR, 750Gb 7200rpm, PT 2019.5, Focusrite Saffire Pro 40, Octopre MkII, Glyph GPT50, Avalon 737sp, AMS Neve 1073's, API 512c, CAPI 312's, DW drums, Fender Guitars/Amps, AKG, Rode, Sennheiser, Neumann U87 & KM184's, Coles 4038, Equator D5 monitors |
#5
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Re: Any support information yet?
Quote:
"In case you need assistance before then, you can use the Avid Support Code and instructions that were emailed to you during your activation."
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#6
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Re: Any support information yet?
You are drawing conclusions based on incorrect assumptions/data. His support has been active the whole time. Either he did not read the information he was provided about how to access support, or he didn't understand it.
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#7
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Re: Any support information yet?
Hey! Don't speak on my behalf. And most definitely don't assume that it was a comprehension thing. What is your employee #. I'm filing a complaint against you when I get back to the studio tomorrow and test this so called asc code. I will be surprised if it works.
I gave you the benefit of the doubt, but you are over stepping your boundaries and being insulting. I don't think this is the type of support that avid condones. Maybe we'll see what Twitter has to say about your behaviour.
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FBR recording - https://www.facebook.com/fromthebase...cordsrecording @FBRrecording - Instagram Rig MBP 15" High Sierra 10.13.3, i7 2.6Ghz, 8Gb DDR, 750Gb 7200rpm, PT 2019.5, Focusrite Saffire Pro 40, Octopre MkII, Glyph GPT50, Avalon 737sp, AMS Neve 1073's, API 512c, CAPI 312's, DW drums, Fender Guitars/Amps, AKG, Rode, Sennheiser, Neumann U87 & KM184's, Coles 4038, Equator D5 monitors |
#8
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Re: Any support information yet?
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#9
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Re: Any support information yet?
Quote:
Thanks for the appology, I understand your frustration; I encourage you to address each issue individually and try to refrain from referencing other users. Some of us are very sensitive right now as this has not be the best implementation of a product. I will test my ASC after I'm done with Waves to see if it's Waves breaking my multiple installs on different OS' with the same result.
__________________
FBR recording - https://www.facebook.com/fromthebase...cordsrecording @FBRrecording - Instagram Rig MBP 15" High Sierra 10.13.3, i7 2.6Ghz, 8Gb DDR, 750Gb 7200rpm, PT 2019.5, Focusrite Saffire Pro 40, Octopre MkII, Glyph GPT50, Avalon 737sp, AMS Neve 1073's, API 512c, CAPI 312's, DW drums, Fender Guitars/Amps, AKG, Rode, Sennheiser, Neumann U87 & KM184's, Coles 4038, Equator D5 monitors |
#10
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Re: Any support information yet?
Well the ASC code went through, so now the clock is ticking on the 'one business day'. I will respond on here with Avids response to my questions/concerns over the new support plan.
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FBR recording - https://www.facebook.com/fromthebase...cordsrecording @FBRrecording - Instagram Rig MBP 15" High Sierra 10.13.3, i7 2.6Ghz, 8Gb DDR, 750Gb 7200rpm, PT 2019.5, Focusrite Saffire Pro 40, Octopre MkII, Glyph GPT50, Avalon 737sp, AMS Neve 1073's, API 512c, CAPI 312's, DW drums, Fender Guitars/Amps, AKG, Rode, Sennheiser, Neumann U87 & KM184's, Coles 4038, Equator D5 monitors |
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