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  #1  
Old 10-23-2015, 02:09 AM
kapa21 kapa21 is offline
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Join Date: Oct 2015
Location: Finland
Posts: 2
Default Mbox pro3 no output sound

Hello all.

I have problem with my laptop and mbox pro. Mbox mixer says that harware is connected and streaming, but there is no sound out. There is no signal in sofware(mbox mixer) output metering. I can hear myself when playing and pro tools 11 is recording sound. Any other(sound) program makes no difference.

Mbox is working fine in my desktop.

Lapto is Fujitsu Celsius H series, Win 7 sp1, Pro Tools 11.3.1, Expresscar43 is Startech.com with TI chipset.

I have instal latest drivers. I have tried another expresscard, no difference. Tried all outputs in software and mbox.

Thank you for your time.

Edit. Sisoft report
SiSoftware Sandra

ID


Computer
Model : Fujitsu CELSIUS H720
Serial Number : DSCQ0*****
Chassis : Fujitsu Notebook
Mainboard : Fujitsu FJNB244
Serial Number : A5 ****
BIOS : FUJITSU // Phoenix Technologies Ltd. Version 1.04 06/15/2012
TPM - Trusted Platform Module : 1.02, IFX
Intel vPro : 8.00.04.1441
Total Memory : 7.88GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz (4C 8T 3.39GHz/3.6GHz, 3.4GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC PGA988 (G2)

Chipset
Memory Controller : Fujitsu Core (Ivy Bridge) Mobile DRAM Controller 100MHz, 2x 4GB DDR3 SO-DIMM 1.6GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Micron 16KTF51264HZ-1G6M1 4GB DDR3 SO-DIMM PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Micron 16KTF51264HZ-1G6M1 4GB DDR3 SO-DIMM PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : Fujitsu
(1920x1080, 15.5")
Video Adapter : Intel(R) HD Graphics 4000 (16CU 128SP SM5.0 350MHz/1.25GHz, 320kB L2, 2GB DDR3 1.6GHz 128-bit, Integrated Graphics)

Graphics Processor
CUDA GP Processor : NVIDIA Quadro K1000M (192SP 1C 850MHz, 256kB L2, 2GB 1.8GHz 128-bit)
OpenCL GP Processor : Intel(R) HD Graphics 4000 (128SP 16C 350MHz/1.25GHz, 2MB L2, 1.6GB DDR3 1.6GHz 128-bit, Integrated Graphics)
OpenCL GP Processor : NVIDIA Quadro K1000M (192SP 1C 850MHz, 16kB L2, 2GB 1.8GHz 128-bit)
Compute Shader Processor : NVIDIA Quadro K1000M (192SP 1C 850MHz, 256kB L2, 2GB 1.8GHz 128-bit)
Compute Shader Processor : NVIDIA Quadro K1000M (192SP 1C 850MHz, 256kB L2, 2GB 1.8GHz 128-bit)
OpenGL Processor : Quadro K1000M/PCIe/SSE2 (2GB)

Storage Devices
Micron C400-MTFDDAC256MAM (256GB, SATA600, 2.5", SSD) : 238GB (C:)
TOSHIBA MK5061GSYN (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache) : 466GB (D:)
HUAWEI TF CARD Storage (USB2) : N/A (F:)
WZK A3CD63S9 (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R) : N/A (E:)

Logical Storage Devices
Data (D:) : 466GB (NTFS, 4kB) @ TOSHIBA MK5061GSYN (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
System (C:) : 214GB (NTFS, 4kB) @ Micron C400-MTFDDAC256MAM (256GB, SATA600, 2.5", SSD)
WINRE : 2GB (NTFS, 4kB) @ Micron C400-MTFDDAC256MAM (256GB, SATA600, 2.5", SSD)
HDBR_DRIVER : 1000MB (NTFS, 4kB) @ Micron C400-MTFDDAC256MAM (256GB, SATA600, 2.5", SSD)
HDBR_OS : 14GB (NTFS, 4kB) @ Micron C400-MTFDDAC256MAM (256GB, SATA600, 2.5", SSD)
Removable Drive (F:) : N/A @ HUAWEI TF CARD Storage (USB2)
Optical Drive (E:) : N/A @ WZK A3CD63S9 (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R)

Peripherals
LPC Hub Controller 1 : Fujitsu Panther Point LPC Controller
LPC Legacy Controller 1 : SMSC LPC47N217
Audio Device : Fujitsu Panther Point High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Serial Port(s) : 2
Disk Controller : Fujitsu Panther Point Mobile 6 port SATA AHCI Controller
USB Controller 1 : Fujitsu Panther Point USB xHCI Host Controller
USB Controller 2 : Fujitsu Panther Point USB Enhanced Host Controller #2
USB Controller 3 : Fujitsu Panther Point USB Enhanced Host Controller #1
FireWire/1394 Controller 1 : 22136 DC-1394 PCIe
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP Color LaserJet CM1312 MFP Series PCL 6 (600x600, USB, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon MP230 series Printer (USB, Colour)

Peripherals

Network Services
Network Adapter : Intel(R) 82579LM Gigabit Network Connection (Ethernet)
Network Adapter : TAP-Win32 Adapter V9 (Ethernet)
Network Adapter : Remote NDIS based Internet Sharing Device #4 (Ethernet, 150Mbps)
Wireless Adapter : Intel(R) Centrino(R) Advanced-N 6205

Power Management
Battery No 1 : Fujitsu CP556150-02 72.36Wh/5.90Ah

Operating System
Windows System : Microsoft Windows 7 Ultimate Media Center 6.01.7601 Service Pack 1
Platform Compliance : x64


Regards Kapa

Last edited by kapa21; 10-23-2015 at 03:09 AM.
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  #2  
Old 10-27-2015, 12:24 AM
kapa21 kapa21 is offline
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Join Date: Oct 2015
Location: Finland
Posts: 2
Default Re: Mbox pro3 no output sound

No ideas? anyone? I`ve tried things recommended this site like connect wifi off, etc.
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  #3  
Old 11-02-2015, 06:48 PM
unkJE's Avatar
unkJE unkJE is offline
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Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 2,977
Default Re: Mbox pro3 no output sound

For Playback in Pro Tools – choose your on-board sound (not the Mbox) – please see attached images.

If that doesn’t fix it, try another fire-wire cable.
__________________
Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2

Last edited by unkJE; 07-05-2021 at 01:15 AM.
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  #4  
Old 12-25-2015, 03:20 AM
GoGoJoe GoGoJoe is offline
Member
 
Join Date: Dec 2015
Location: GoGo
Posts: 79
Default Re: Mbox pro3 no output sound

Quote:
Originally Posted by kapa21 View Post
Hello all.

I have problem with my laptop and mbox pro. Mbox mixer says that harware is connected and streaming, but there is no sound out. There is no signal in sofware(mbox mixer) output metering. I can hear myself when playing and pro tools 11 is recording sound. Any other(sound) program makes no difference.

Mbox is working fine in my desktop.

Lapto is Fujitsu Celsius H series, Win 7 sp1, Pro Tools 11.3.1, Expresscar43 is Startech.com with TI chipset.

I have instal latest drivers. I have tried another expresscard, no difference. Tried all outputs in software and mbox.

Thank you for your time.

Edit. Sisoft report
SiSoftware Sandra

ID


Computer
Model : Fujitsu CELSIUS H720
Serial Number : DSCQ0*****
Chassis : Fujitsu Notebook
Mainboard : Fujitsu FJNB244
Serial Number : A5 ****
BIOS : FUJITSU // Phoenix Technologies Ltd. Version 1.04 06/15/2012
TPM - Trusted Platform Module : 1.02, IFX
Intel vPro : 8.00.04.1441
Total Memory : 7.88GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i7-3720QM CPU @ 2.60GHz (4C 8T 3.39GHz/3.6GHz, 3.4GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC PGA988 (G2)

Chipset
Memory Controller : Fujitsu Core (Ivy Bridge) Mobile DRAM Controller 100MHz, 2x 4GB DDR3 SO-DIMM 1.6GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Micron 16KTF51264HZ-1G6M1 4GB DDR3 SO-DIMM PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Micron 16KTF51264HZ-1G6M1 4GB DDR3 SO-DIMM PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : Fujitsu
(1920x1080, 15.5")
Video Adapter : Intel(R) HD Graphics 4000 (16CU 128SP SM5.0 350MHz/1.25GHz, 320kB L2, 2GB DDR3 1.6GHz 128-bit, Integrated Graphics)

Graphics Processor
CUDA GP Processor : NVIDIA Quadro K1000M (192SP 1C 850MHz, 256kB L2, 2GB 1.8GHz 128-bit)
OpenCL GP Processor : Intel(R) HD Graphics 4000 (128SP 16C 350MHz/1.25GHz, 2MB L2, 1.6GB DDR3 1.6GHz 128-bit, Integrated Graphics)
OpenCL GP Processor : NVIDIA Quadro K1000M (192SP 1C 850MHz, 16kB L2, 2GB 1.8GHz 128-bit)
Compute Shader Processor : NVIDIA Quadro K1000M (192SP 1C 850MHz, 256kB L2, 2GB 1.8GHz 128-bit)
Compute Shader Processor : NVIDIA Quadro K1000M (192SP 1C 850MHz, 256kB L2, 2GB 1.8GHz 128-bit)
OpenGL Processor : Quadro K1000M/PCIe/SSE2 (2GB)

Storage Devices
Micron C400-MTFDDAC256MAM (256GB, SATA600, 2.5", SSD) : 238GB (C:)
TOSHIBA MK5061GSYN (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache) : 466GB (D:)
HUAWEI TF CARD Storage (USB2) : N/A (F:)
WZK A3CD63S9 (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R) : N/A (E:)

Logical Storage Devices
Data (D:) : 466GB (NTFS, 4kB) @ TOSHIBA MK5061GSYN (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
System (C:) : 214GB (NTFS, 4kB) @ Micron C400-MTFDDAC256MAM (256GB, SATA600, 2.5", SSD)
WINRE : 2GB (NTFS, 4kB) @ Micron C400-MTFDDAC256MAM (256GB, SATA600, 2.5", SSD)
HDBR_DRIVER : 1000MB (NTFS, 4kB) @ Micron C400-MTFDDAC256MAM (256GB, SATA600, 2.5", SSD)
HDBR_OS : 14GB (NTFS, 4kB) @ Micron C400-MTFDDAC256MAM (256GB, SATA600, 2.5", SSD)
Removable Drive (F:) : N/A @ HUAWEI TF CARD Storage (USB2)
Optical Drive (E:) : N/A @ WZK A3CD63S9 (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R)

Peripherals
LPC Hub Controller 1 : Fujitsu Panther Point LPC Controller
LPC Legacy Controller 1 : SMSC LPC47N217
Audio Device : Fujitsu Panther Point High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Serial Port(s) : 2
Disk Controller : Fujitsu Panther Point Mobile 6 port SATA AHCI Controller
USB Controller 1 : Fujitsu Panther Point USB xHCI Host Controller
USB Controller 2 : Fujitsu Panther Point USB Enhanced Host Controller #2
USB Controller 3 : Fujitsu Panther Point USB Enhanced Host Controller #1
FireWire/1394 Controller 1 : 22136 DC-1394 PCIe
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP Color LaserJet CM1312 MFP Series PCL 6 (600x600, USB, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon MP230 series Printer (USB, Colour)

Peripherals

Network Services
Network Adapter : Intel(R) 82579LM Gigabit Network Connection (Ethernet)
Network Adapter : TAP-Win32 Adapter V9 (Ethernet)
Network Adapter : Remote NDIS based Internet Sharing Device #4 (Ethernet, 150Mbps)
Wireless Adapter : Intel(R) Centrino(R) Advanced-N 6205

Power Management
Battery No 1 : Fujitsu CP556150-02 72.36Wh/5.90Ah

Operating System
Windows System : Microsoft Windows 7 Ultimate Media Center 6.01.7601 Service Pack 1
Platform Compliance : x64


Regards Kapa
What ended up being your fix?
__________________
PC Dell XPS 8700, i7 CPU @ 3.40GHz, 4 Core(s), 8 Logical Processor(s). 32 GB RAM, Windows 8.1
Recording Pro-Tools 12.4. Mbox Pro 3 (Driver 1.1.10) FireWire CPU Interface w/ Presonus FADERPORT.
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