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  #1  
Old 03-24-2020, 05:52 AM
doylemusic doylemusic is offline
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Location: Omaha, Ne
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Default download account

Hello All

Its been a long time since I've logged into Avid site and used my PT. Been on a bit of a hiatus. Was trying to get logged in to download new version of PT and seems my download account may be linked to an old email address I no longer have access to (it doesn't exist). How can I get my download access transferred over? I created a master account.

Just updated my DUC access, luckily I had the login info saved somewhere. Thanks
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PT Ultimate 2020.3.0
1 HDX Card
Lynx Aurora 16 (2)
Windows 10 Pro 1909
ASUS X-99 II
Intel i7
32GB RAM
Gigabyte GeForce GTX 1050 Ti 4GB
www.doylemusic.com
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  #2  
Old 03-25-2020, 05:56 AM
doylemusic doylemusic is offline
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Default Re: download account

Lots of reads but no responses. Any thoughts out there, what can I do here. I have looked around the site for similar threads but haven't really found an answer. Point me in the right direction if the answer is obvious and thanks for your time.
__________________
PT Ultimate 2020.3.0
1 HDX Card
Lynx Aurora 16 (2)
Windows 10 Pro 1909
ASUS X-99 II
Intel i7
32GB RAM
Gigabyte GeForce GTX 1050 Ti 4GB
www.doylemusic.com
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  #3  
Old 03-25-2020, 07:21 AM
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JFreak JFreak is online now
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Default Re: download account

I'll escalate this to supermods' attention. They may be able to figure out what's wrong with your account
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  #4  
Old 03-25-2020, 08:14 AM
doylemusic doylemusic is offline
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Join Date: Aug 2002
Location: Omaha, Ne
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Default Re: download account

Thanks a bunch. I can provide email accounts if needed as well as original email confirmation from Avid with HDX serial number, etc.

I did confirm with email provider that I cannot re-enable the original email ID. Thanks
__________________
PT Ultimate 2020.3.0
1 HDX Card
Lynx Aurora 16 (2)
Windows 10 Pro 1909
ASUS X-99 II
Intel i7
32GB RAM
Gigabyte GeForce GTX 1050 Ti 4GB
www.doylemusic.com
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  #5  
Old 03-25-2020, 08:15 AM
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Default Re: download account

No problem. Now just please wait until someone contacts you
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  #6  
Old 03-25-2020, 01:54 PM
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Default Re: download account

Quote:
Originally Posted by doylemusic View Post
Thanks a bunch. I can provide email accounts if needed as well as original email confirmation from Avid with HDX serial number, etc.

I did confirm with email provider that I cannot re-enable the original email ID. Thanks
Hi! This request is now being processed. We'll let you know once it's complete.

Thanks,
Tope
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  #7  
Old 03-29-2020, 07:29 AM
doylemusic doylemusic is offline
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Join Date: Aug 2002
Location: Omaha, Ne
Posts: 812
Default Re: download account

I know you guys are working on this, but I have an issue where I can't use my current version. I believe its a compatibility issue with PT (12.8) and OS (Win 10 1909). So I'm dead in the water for now. Is there an ETA so I know what to expect? Thanks
__________________
PT Ultimate 2020.3.0
1 HDX Card
Lynx Aurora 16 (2)
Windows 10 Pro 1909
ASUS X-99 II
Intel i7
32GB RAM
Gigabyte GeForce GTX 1050 Ti 4GB
www.doylemusic.com
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