Avid Pro Audio Community
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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
04-16-2013, 03:04 PM
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Support Ticket Improperly Closed, Can't Update
I had a support ticket that was closed improperly and now I can't update it or get it re-opened. Its not fair that I'd have to buy another ASC because of this.
What happened was I needed to scan and send in my purchase receipt, and I told the support agent it would be a little bit before I could send it in but was told to take my time and would be OK. Admittedly it was a long while before I could send it in, but when I did my ticket had been auto-closed and now I can't update it! 
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#2
04-16-2013, 03:28 PM
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Re: Support Ticket Improperly Closed, Can't Update
I'll try and ping the proper channels for this and see if I can get you a reply.
Shane
__________________
Pro Tools Power User Editing Give your plug-ins a facelift...and skin 'em! __________________ "Music should be performed by the musician, not by the engineer." Michael Wagener 25th July 2005, 02:59 PM __________________ Pro Tools|HD Native 9.0.1 | Pro Tools|HDX 10.2 | Studio One | REAPER 4.22 | HD OMNI | HoboMac Pro 2.26Ghz Quad-Core | W7 Ultimate 64-bit
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#3
04-16-2013, 03:54 PM
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Re: Support Ticket Improperly Closed, Can't Update
Can you email me directly with the case # and your name and I can help you?
Marianna
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Marianna Montague Sr. Dir. CX and Community | Customer Advocate [email protected] cell +1 (813) 493-6800 AOL IM avidmarianna Twitter Avidmarianna We're Avid. Learn more at www.avid.com
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#5
04-16-2013, 04:31 PM
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Re: Support Ticket Improperly Closed, Can't Update
Marcus
I alerted the Audio support team.... stand by Marianna
__________________
Marianna Montague Sr. Dir. CX and Community | Customer Advocate [email protected] cell +1 (813) 493-6800 AOL IM avidmarianna Twitter Avidmarianna We're Avid. Learn more at www.avid.com
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