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#1
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Problems buying ERXP
Tried buying the ERXP, got this message-
Quote:
Please help, Avid guys! |
#2
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Re: Problems buying ERXP
It looks like the payment's been processed, but I have no download links or unread e-mails. I'm also stuck on step 2 in the checkout process.
Help! Edit: I know its only been a few minutes, but..SOS! I'd like to stop compulsively reloading the forum page! :) |
#3
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Re: Problems buying ERXP
We're looking into this now...
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#4
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Re: Problems buying ERXP
Thank you, very much!
Feel free to PM me if you need any information! I will be on here freaking out in the meantime. |
#5
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Re: Problems buying ERXP
Thanks for the patience, derker. We'll get you set up.
__________________
_______________________________ The Chimp Delivery Manager/CSM, Guitar Products/AAX Plug-ins P&S Creative Professional AVID |
#6
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Re: Problems buying ERXP
Thanks again for the reply. I'm trying really hard here. Anyone have a spare Xanax or three?
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#7
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Re: Problems buying ERXP
Derker -
We're investigating the problem, but at the moment don't have a specific solution. You should try waiting a bit, clear your browser cache (or try a different browser) and try the purchase again. Make sure not to navigate away from the page or reload any page during the purchase process. This seems to have worked for a couple other reports we've had of this problem. |
#8
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Re: Problems buying ERXP
Thanks for the response, I really appreciate it. You can probably tell I'm pacing around the house, spastically hitting reload
I considered starting the checkout process over again, but I'm afraid of double charging the credit card, since it does say the payment's been processed. What are the chances for that? Edit: Just completed the process using Chrome instead of Safari, worked fine, downloading now. Thanks for the help. Is there anywhere I can contact in case of a double-charge? Thanks! |
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