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#1
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License activation
Hi all,
Is there anyone here that can please help me escalate a support case - I had to cancel today and tomorrow in my studio, but need to be up and running on Friday or I can kiss this job goodbye. (Kind of tired that I (who pay & support software) get to bear the brunt and lose 2 days of income due to copy protection systems) I purchased a demo desk - paid a year's assurance and support. The support and license appeared in my acccount exactly 2 months after it was paid (support is good to 21 August 2021) - tried to update s6 - got a message that support ended - went for offline authorisation, got the activation file - opened it and S6 redflags me that it failed with error code [15] "Feature had been activated already". Cannot start up unless I roll back - where can I even get a an older system file? Case#: 04040948 - reported just about 23.5 hours ago on the support portal - not a peep from the support yet. "case in cue" Any help will be appreciated. Thanks stef
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Mac 16 Core 7,1 -Os 10.15.7 - 96 gb Ram - Pro Tools 2022.6 Ultimate in 5 suites - MTRX Studio -S6 26-5-D - Sync HD - Video Satelite (Symphony 2022.5, AJA Kona 3g) Pro Protools 2022.6 Vanilla in 21 x Recording and Edit suites. Mac 6,1 Mac Mini, Mac Mini M1, Mac Studio Pro, Mac Studio Max Mediacomposer 2021.12 on AJA Kona 3g / XT I/O x 3 suites. Multiple Avid S1, S3 & Docks |
#3
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Re: License activation
THANK YOU SO MUCH JEFF!
I am up and running again
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Mac 16 Core 7,1 -Os 10.15.7 - 96 gb Ram - Pro Tools 2022.6 Ultimate in 5 suites - MTRX Studio -S6 26-5-D - Sync HD - Video Satelite (Symphony 2022.5, AJA Kona 3g) Pro Protools 2022.6 Vanilla in 21 x Recording and Edit suites. Mac 6,1 Mac Mini, Mac Mini M1, Mac Studio Pro, Mac Studio Max Mediacomposer 2021.12 on AJA Kona 3g / XT I/O x 3 suites. Multiple Avid S1, S3 & Docks |
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