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Old 07-10-2020, 01:36 PM
trivial trivial is offline
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Default Upgraded, charged account, but no license.

I upgraded my PT 12 educational to the current educational update and support plan. My card was charged but I don't see the license in my account. It does show the order under "Orders", though. There is nothing under "Products Not Yet Downloaded", and my ilok is gen 3 and connected to my account. I can't get support though, since I can't see my system ID with no license/product on my account except old expired ones.

Any ideas to resolve this?
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Old 07-10-2020, 01:51 PM
trivial trivial is offline
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Default Re: Upgraded, charged account, but no license.

Eh, I would find the answer after I post. Resolved.
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Old 07-10-2020, 01:59 PM
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JFreak JFreak is offline
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Default Re: Upgraded, charged account, but no license.

Good to hear. Welcome to the community!
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