Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 07-08-2020, 03:05 AM
eyibliis eyibliis is offline
Member
 
Join Date: Jul 2020
Location: Finland
Posts: 3
Default No help, no crossgrade discount, can’t renew, getting nowhere.. giving up on PT?

I’ve emailed Pro Tools support regarding this but it seems that I’m not getting help there and since I only have a few days left on my subscription I’ve decided to write here.

I have a Pro Tools annual subscription about to expire. A year ago I've unintentionally fallen for the “Crossgrade” when wanting to renew the Updates+Support plan for my Perpetual license. English is not my first language and Crossgrade was (still is) the only button available next to the words “Perpetual license” on the upgrades-and-renewals page. Oh well.

My main problem is that currently in the Avid online store the “Renew” button doesn’t work for me, and I can’t find any way to see what I would be charged if I turn on the auto-renew. (The Renew button just gives an error message saying Customer notification: Invalid parameter)

I emailed customer care about this, and got
1) A reply stating that I CAN’T RENEW since my subscription is still active (but.. I’ve recently got several emails from Avid telling to renew before the subscription ends?? ).
2) On asking to confirm the above, a reply stating that I can renew my subscription using the “Renew” button (that I just repeatedly had stated doesn’t work??? ) AND that my price would be the same as buying a new subscription (it says everywhere that Crossgrade includes two years of discounted pricing?? but now it’s actually only one year?? )

Although I don’t mind paying for Updates & Support, I never intended to crossgrade and lose my perpetual license.
I completely lost a few months of use last year since Pro Tools wouldn’t run at all on the current MacOS version (a problem no other software company seems to have). There were no “Updates” I’m paying for.
I’m getting random unhelpful rensponses as the “Support” I’m paying for.
And now as the icing on the cake even the second year of discount is somehow no more..

I’m just about to give up on ProTools, and have spent some time preparing for moving on. I’d still like to give PT a chance but this is all getting me super wary on spending any more money on Avid products.

Is there someone from Avid who could help me out? I’m not just going to blindly turn on the auto-renew to charge me whatever since this is all a bit too wtf.
Reply With Quote
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
"Auto-Renew" didn't renew. Now Subscription expired, what now? Maximus69 Licensing & Accounts 11 07-05-2020 08:41 PM
20% Discount...... strangeLoop Licensing & Accounts 1 12-30-2017 09:35 PM
To renew Pro Tools 12 Annual Upgrade Plan, click on Renew Support unkJE Pro Tools 12 0 03-30-2017 04:05 PM
PT9 Crossgrade New Zealand Student discount xpandnz Pro Tools 9 5 01-25-2011 07:02 AM
Why no discount??? Forum Member LE 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 3 03-05-2007 06:49 PM


All times are GMT -7. The time now is 08:41 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com